Claudia Berlanga-Bouchez
Sugarland,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills. Accountable and collaborative. Recognized for providing day-to-day support for up to 25 field sales representatives and management. Client-oriented and organized with history working with clients from diverse market sectors.
Overview
32
32
years of professional experience
Work History
Marketing/Sales Associate
Classic Chevrolet
08.2020 - 11.2020
- Implemented marketing strategies to generate leads and increase sales revenue.
- Maintained schedules, established new contacts and coordinated mailing lists.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Created and maintained customer databases.
Property Manager
PROPERTY MANAGEMENT SERVICES
09.2017 - 05.2020
- Responsible for overseeing and managing real estate properties owned by independent foreign individuals; collecting rent and handling maintenance, cleaning and repair issues.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Data Collector
UNIVERSITY OF HOUSTON
02.2004 - 02.2007
- Responsible for recovering data from low income public schools in Texas; classroom observations required bi-lingual skills and traveling.
Office Manager and Licensed Real Estate Agent
TRICON HOMES, INC
05.1998 - 02.2001
- Responsible for administrative duties, as well as assisting prospective bi-lingual clients with the process of selling and purchasing residential properties.
Executive Assistant
BANCOMER SECURITIES INTERNATIIONAL, INC
09.1994 - 09.1998
- Responsible for all day-to-day administrative duties
- Assisted Managing Director with the preparation of client portfolios, personal finances, translation of documents and evaluations for committee presentations
- Hosted all international meetings, conventions and special events, as well as prepared all itineraries, schedules and travel arrangements for clients and officers.
Concierge
WESTIN GALLERIA / WESTIN OAKS HOTELS
01.1990 - 09.1994
- In charge of operating hotel’s information desk and attending to guests’ special requests
- Translated documents as required for guests
- Handled guest arrangements for tour bookings, private car rentals, airport transportation, event tickets, amenity requests and reservations
- Solely responsible for attending to the needs of all VIP guests
- Received Certification for Front Office Management Training
Administrative Assistant
BEREX CORPORATION
02.1989 - 12.1989
- Supervised various activities for exporting company owned by international principals
- Translated documentation related to projects
- Handled general management of the main office
- Responsible for all clerical duties, including: bookkeeping, collecting past due accounts, establishing customer relations, obtaining financing, preparing sales activity reports and bid proposals.
Education
Bachelor of Arts - International Studies
University of St. Thomas
Houston, TX1989
Junior Year Abroad -
University of Heidelberg
1987
Skills
- COMPUTER SKILLS:
- Microsoft Office – Word, Excel, PowerPoint
- Quick Books
- Web & Social Skills
Languages
Spanish
Native or Bilingual
Timeline
Marketing/Sales Associate
Classic Chevrolet
08.2020 - 11.2020
Property Manager
PROPERTY MANAGEMENT SERVICES
09.2017 - 05.2020
Data Collector
UNIVERSITY OF HOUSTON
02.2004 - 02.2007
Office Manager and Licensed Real Estate Agent
TRICON HOMES, INC
05.1998 - 02.2001
Executive Assistant
BANCOMER SECURITIES INTERNATIIONAL, INC
09.1994 - 09.1998
Concierge
WESTIN GALLERIA / WESTIN OAKS HOTELS
01.1990 - 09.1994
Administrative Assistant
BEREX CORPORATION
02.1989 - 12.1989
Bachelor of Arts - International Studies
University of St. Thomas
Junior Year Abroad -
University of Heidelberg
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