JAMI ROBERTS
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Auto Collision Estimator
Classic Chevrolet
11.2023 - Current
- Increased operational efficiency through regular reviews and updates of standardized labor rates and part prices in estimating software.
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
Service Writer
Cavender Ford
05.2022 - 10.2023
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
Auto Collision Estimator
Reynolds Ford
08.2015 - 05.2022
- Increased operational efficiency through regular reviews and updates of standardized labor rates and part prices in estimating software.
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Resolved disputes between insurance adjusters and clients diplomatically to ensure mutual satisfaction in claim outcomes.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Kept comprehensive records of each case using management information software which streamlined workflow processes.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Prepared bids and proposals to submit to clients and secure new business.
Education
High School Diploma -
Mustang High School
Mustang, OK05-2008
Skills
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Continuous improvement
Timeline
Auto Collision Estimator
Classic Chevrolet
11.2023 - Current
Service Writer
Cavender Ford
05.2022 - 10.2023
Auto Collision Estimator
Reynolds Ford
08.2015 - 05.2022
High School Diploma -
Mustang High School
Similar Profiles
Manuel MarroquinManuel Marroquin
Technician at Classic ChevroletTechnician at Classic Chevrolet
Dasia YoungDasia Young
Service Cashier at Classic ChevroletService Cashier at Classic Chevrolet
Zachary LyonsZachary Lyons
Body Shop Parts Puller at Classic ChevroletBody Shop Parts Puller at Classic Chevrolet