Skylyn Arriaga
Canino Motorworks LLC
Houston,TX
10
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Auto Collision Estimator
2 Years 7 Months- Assessed vehicle damage and estimated repair costs using industry-standard software.
- Communicated with clients to explain repair processes and cost estimates clearly.
- Collaborated with technicians to develop efficient repair plans based on assessments.
- Ensured compliance with safety regulations and environmental standards during repairs.
- Mentored junior estimators in accurate damage assessment techniques and client interactions.
- Streamlined estimating processes, reducing turnaround time for client approvals significantly.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Contributed to shop profitability by identifying potential upsell opportunities during the estimation process.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Kept comprehensive records of each case using management information software which streamlined workflow processes.
- Developed strong relationships with local auto parts suppliers for expedited delivery and cost-effective pricing.
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
Office Manager
3 Years 6 Months- Streamlined office operations by implementing efficient scheduling and resource allocation practices.
- Managed supplier relationships to ensure timely procurement of office supplies and equipment.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Oversaw maintenance of office facilities, liaising with vendors for repairs and services.
- Assisted in budget management by tracking expenses and identifying cost-saving opportunities.
- Implemented process improvements that enhanced workflow efficiency across administrative tasks.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
Parts Manager
3 Years 6 Months- Managed inventory levels to ensure timely availability of parts and reduce lead times.
- Developed and implemented efficient ordering processes for maintaining optimal stock levels.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for customers, repair shops, and service departments for use in Type equipment.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Initiated recycling program for unused parts, demonstrating commitment to sustainability and cost control.
- Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
Retail and Wholesale Sales Representative
6 Years 7 Months- Developed strong relationships with retailers to drive product placement and visibility.
- Collaborated with team members to streamline inventory management processes.
- Provided training and support to new sales staff on product features and benefits.
- Analyzed sales data to forecast demand and optimize stock levels effectively.
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
- Increased wholesale sales by developing strong relationships with clients and providing exceptional customer service.
- Streamlined the ordering process through close communication with clients and internal teams, ensuring accuracy and timely delivery of products.
- Provided ongoing support to existing clients, addressing any issues or concerns promptly to maintain positive business relationships.
- Addressed each customers' needs and wants to recommend suitable product options.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Used Software to maintain company database with essential account and sales information.
Counter Sales Representative
6 Years 7 Months- Provided expert product knowledge to customers, enhancing their purchasing decisions.
- Managed inventory levels, ensuring availability of popular car audio products.
- Assisted in setting up promotional displays to increase customer engagement and sales.
- Resolved customer inquiries efficiently, fostering positive relationships and repeat business.
- Analyzed sales trends to recommend stock adjustments and promotional strategies.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Finalized sales by completing payments and required paperwork.
- Restocked, rotated and visually merchandised products for maximum sales.
- Informed customers about important policies and conditions on sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Completed daily tasks efficiently, balancing multiple responsibilities such as stocking shelves, assisting customers, and handling cash registers.
- Demonstrated adaptability by quickly learning about new products or promotions to effectively communicate benefits to customers.
- Improved overall store performance with proactive restocking of high-demand items during peak hours.
- Processed transactions accurately, ensuring correct pricing and inventory updates.
- Handled returns or exchanges professionally while adhering to company policy guidelines.
Education
High School Diploma
Skills
Estimating techniques
Vehicle inspection
Damage assessment
Parts identification
Insurance procedures
Parts ordering
Claims processing
Teamwork
Multitasking
Reliability
Excellent communication
Organizational skills
Active listening
Documentation skills
Professionalism
Cost management
Timeline
Auto Collision Estimator
Canino Motorworks LLC
01.2024 - CurrentRead More
Office Manager
Canino Motorworks LLC
02.2023 - CurrentRead More
Parts Manager
Canino Motorworks LLC
02.2023 - CurrentRead More
Retail and Wholesale Sales Representative
Car Stereo Outlet
07.2016 - 02.2023Read More
Counter Sales Representative
Car Stereo Outlet
07.2016 - 02.2023Read More
Aldine Senior High School
High School Diploma
Read More