Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Gregg Middlebrook

Canandaigua

Summary

Proactive Auto Collision Estimator and previous shop owner with extensive experience in damage assessment, repair planning, and insurance negotiation. Demonstrated expertise in managing multiple projects, ensuring high-quality repairs, and fostering strong relationships with clients and suppliers. Bringing advanced skills in cost estimation, customer service, and team collaboration.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Auto Collision Estimator

R F Collision
07.2022 - Current
  • Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
  • Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
  • Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
  • Developed strong relationships with local auto parts suppliers for expedited delivery and cost-effective pricing.
  • Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
  • Enhanced client trust with thorough explanations of repair recommendations and costs.
  • Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
  • Delivered exceptional customer service by addressing client inquiries promptly and professionally.
  • Improved customer satisfaction by providing accurate and timely collision repair estimates.
  • Resolved disputes between insurance adjusters and clients diplomatically to ensure mutual satisfaction in claim outcomes.
  • Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
  • Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.

Auto Collision Shop Owner

Middlebrook Collision
03.1984 - 07.2022
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
  • Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
  • Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Read and followed technical documentation to complete accurate repairs.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Education

Associate of Science - Automotive

Alfred State College
Alfred, NY
05.1981

High School Diploma -

Canandaigua Academy
Canandaigua, NY
06.1979

Skills

  • Estimating Techniques
  • Paint Matching
  • Vehicle Inspection
  • Damage Assessment
  • Repair Planning
  • Structural analysis
  • Insurance Negotiation
  • Body Repair Techniques
  • Supplemental Estimating
  • Labor Rate Calculation
  • Insurance procedures
  • Parts Ordering
  • Electrical Systems
  • Welding Techniques
  • Wheel Alignment
  • Cost Estimation
  • Labor Costing
  • Mechanical Aptitude
  • Diagnostic Tools
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Client consultation
  • Task Prioritization
  • Self Motivation
  • Customer Relationship Management
  • Goal Setting
  • Professionalism
  • Time management abilities
  • Continuous Improvement

Certification

  • Licensed IA adjuster NY License #1769519

Additional Information

New York State Dept of Motor Vehicles Body Damage Estimator License LIC#69BS 5/25/2022-5/31/2025

Timeline

Auto Collision Estimator

R F Collision
07.2022 - Current

Auto Collision Shop Owner

Middlebrook Collision
03.1984 - 07.2022

Associate of Science - Automotive

Alfred State College

High School Diploma -

Canandaigua Academy

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Gregg Middlebrook