Zachary West
Cleveland
Summary
Experienced in multiple disciplines that have allowed a culmination of knowledge that has been transferred throughout my professional career. From project management across job sites throughout the United States in a commercial setting, hands on work in the automotive field, to customer communication and claims handling experience with multiple insurance carriers with a exceptional responsibility for maintaining customer satisfaction and longevity.
Overview
10
10
years of professional experience
Work History
Auto Collision Estimator
AutoNation Ford
Westlake, OH
05.2024 - Current
- Assessed vehicle damage and prepared detailed estimates for repair costs while following carrier guidelines
- Collaborated with insurance adjusters across multiple carriers to facilitate claim approvals and expedite repairs for both direct repair and non-direct.
- Utilized estimating software to generate accurate repair calculations and timelines. (CCC and Mitchell)
- Communicated effectively with customers to explain repair processes and provide updates.
- Coordinated with technicians to prioritize repairs based on urgency and parts availability.
- Maintained organized records of estimates, invoices, and customer interactions for insurance compliance purposes.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Conducted quality checks to maintain customer satisfaction.
Auto Mechanic Technician
Spitzer Kia Cleveland
Cleveland
10.2022 - 05.2024
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
- Conducted routine maintenance services, including oil changes, tire rotations, and brake inspections.
- Collaborated with team members to enhance repair processes and improve turnaround times.
- Mentored junior technicians on best practices for vehicle diagnostics and repairs.
- Provided exceptional customer service by explaining repair needs and solutions clearly to clients.
- Enhanced vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
- Collaborated with team members to diagnose complex vehicle issues and develop effective solutions.
- Evaluated client vehicles for additional repair needs during routine service appointments, offering recommendations based on findings.
- Minimized customer wait times by completing maintenance tasks in a timely manner without compromising quality.
- Evaluated and managed automotive claims on applicable situations with multiple insurance carriers (Theft, fire, acts of mother nature)
Auto Mechanic Technician
Halleen Kia
North Olmsted, OH
10.2018 - 10.2022
- Implemented quality control measures to ensure high standards in all repair work completed.
- Upheld company reputation by consistently delivering high-quality workmanship and maintaining strong customer relationships.
- Troubleshot electrical systems, pinpointing issues quickly to minimize downtime for clients'' vehicles.
- Contributed to a positive workplace culture by mentoring junior mechanics on best practices and technical skills development.
- Increased repeat business through exceptional customer service and communication regarding vehicle needs.
- Stayed up-to-date with the latest developments in automotive technology, attending workshops and training sessions regularly.
Contractor
Precision Exhaust and Contracting
Avon, OH
06.2016 - 10.2018
- Managed project schedules, ensuring timely completion of construction phases.
- Oversaw subcontractor performance, maintaining quality standards across multiple projects.
- Coordinated material procurement, optimizing supply chain efficiency and reducing costs through multiple vendors on projects all over the United States.
- Completed projects locally and across the US as both general contractor and subcontractor in both ground up and repair scenarios
- Gained knowledge on welding, fabrication, and fire suppression
- Worked closely with local inspectors to ensure project compliance with local laws and building regulations.
- Able to communicate with both customers and subcontractors with language barriers.
- Extensive travel
Education
High School Diploma -
St. Edwards Highschool
Lakewood, OHSkills
- Estimating techniques
- Paint matching
- Vehicle inspection and damage assessment
- Repair planning with manufacturer repair techniques
- Structural analysis
- Insurance negotiation and claims processing
- Labor rate calculation
- Parts ordering
- Teamwork and collaboration
- Time management
- Blueprint reading
- Construction site management
- Demolition
- Scheduling and planning
- Subcontractor management
- Building Codes compliance
- HVAC systems
Timeline
Auto Collision Estimator
AutoNation Ford
05.2024 - Current
Auto Mechanic Technician
Spitzer Kia Cleveland
10.2022 - 05.2024
Auto Mechanic Technician
Halleen Kia
10.2018 - 10.2022
Contractor
Precision Exhaust and Contracting
06.2016 - 10.2018
High School Diploma -
St. Edwards Highschool