Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

DETRIA PETTAWAY

Petersburg,VA

Summary

Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry.

Overview

14
14
years of professional experience

Work History

Associate Configurations Analyst

Sentara
Richmond, VA
08.2017 - Current
  • Provided recommendations based on data analysis results.
  • Analyzed large datasets using statistical methods and software programs.
  • Identified opportunities for process improvements across the organization.
  • Collaborated with cross-functional teams on projects related to analytics initiatives.
  • Designed test plans to ensure quality assurance standards were met.
  • Maintained accurate records of all data collected during analysis processes.
  • Documented procedures for performing tasks such as data collection and manipulation.
  • Assisted in developing a comprehensive database management system.
  • Utilized visualization tools such as Tableau or Power BI to present findings.
  • Implemented strategies for automating manual processes within the organization.
  • Analyzed key performance indicators to identify effective strategies.

CUSTOMER CARE REP III

ANTHEM BLUE CROSS AND BLUE SHIELD
RICHMOND, VA
08.2010 - 07.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Associate of Science - ASSOCIATES IN SCIENCE

Richard Bland College
Petersburg, VA
08-1998

High School Diploma -

THOMAS DALE HIGH SCHOOL
Chester, VA
06-1996

Skills

  • Audit Support
  • Trend modeling
  • Issue Identification
  • System Analysis
  • Workflow Analysis
  • Risk Mitigation

Accomplishments

  • Co-Developed on the job training program that reduced overall length of associate training
  • Recognized as one of the top Configurations Analyst based on accuracy

References

References available upon request.

Timeline

Associate Configurations Analyst

Sentara
08.2017 - Current

CUSTOMER CARE REP III

ANTHEM BLUE CROSS AND BLUE SHIELD
08.2010 - 07.2017

Associate of Science - ASSOCIATES IN SCIENCE

Richard Bland College

High School Diploma -

THOMAS DALE HIGH SCHOOL

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DETRIA PETTAWAY