Norman Wright
Miramar
Summary
IT specialist with significant experience at JetBlue Airways, excelling in technical troubleshooting and user support. Track record of successfully managing infrastructure projects and strengthening system security. Proficient in database management and enhancing team collaboration to achieve compliance and operational efficiency in fast-paced environments.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Associate Analyst IT Support CTS
JetBlue Airways
Fort Lauderdale
08.2021 - Current
- Provided onsite and remote assistance to facilitate seamless operations for both JetBlue crewmembers and passengers.
- Diagnosed and fixed technical glitches related to VOIP phones
- Execute efficient controls over Thin Client Hardware and related images
- Performing quarterly site visits for PCi Compliance at JetBlue focused cities
- Performed weekly compliance checks on pilot/inflight loaner iPads to maintain regulatory standards.
- Coordinated kiosk and time clock setup with internal and external vendors to ensure operational readiness.
- Oversaw shutdown and transfer process of stations, ensuring timely delivery of assets to new locations.
SAEM (IT) Coordinator, Student Affairs
Florida Atlantic University
Boca Raton
05.2017 - 08.2021
- Delivered technical assistance in person and remotely to personnel within the Division of Student Affairs and Enrollment Management at all levels (Tier 1-3)
- Coordinated projects and assignments with Office of IT and Security Technology Services to enhance system security
- Managed collaborations on Medium to Large Scale projects with External Suppliers
- Managed budget for housing camera system repairs to maintain operational effectiveness
- Oversaw work of three team members to ensure project alignment with organizational goals
- Ensure compliance with organization's IT policies and procedures regarding computer asset management
- Conducted regular maintenance on security systems in resident halls to ensure safety and compliance.
- Performed field repairs in various locations
Technical Support Engineer I
TRAX USA Corp
Miami
06.2014 - 02.2017
- Efficiently resolved problems related to systems/networks and peripherals for local and remote help desk clients.
- Provided remote support through Bomgar Remote Client to facilitate troubleshooting for SaaS clients
- Administered various systems such as Linux, Windows, and Exchange Servers
- Managed servers, network, and telephony devices as a part of the infrastructural support tasks assigned
- Established VPN configurations with Watchguard to ensure secure connections for remote users.
- Effectively oversaw the management of Hardware Inventory utilizing Kaseya VSA and a range of LAN tools.
- Eliminated unauthorized systems from wireless network, freeing up IP addresses
- Collaborated with IT Manager to complete various infrastructure projects on schedule.
- Assisted in managing and distributing Database Instances and Schemas
- Effectively installed and utilized the Papercut Print Management system
- Constructed Oracle Linux Server by configuring it with Standalone ASM
- Utilized Datapump for Oracle databases and Server Management Studio for MS SQL databases during import/export operations.
- Provided comprehensive instruction to incoming employees regarding operational processes and distributed tasks as required
- Coordinated with external contractors to streamline project timelines and enhance delivery.
- Developed customized VB scripts to automate daily tasks across departments, improving workflow efficiency.
Education
Masters of Science - Information Systems
Florida International University
Miami, FL08-2014
Bachelors of Science - Economics
Florida Atlantic University
Boca Grande, FL05-2013
Associate of Arts - Management Information Systems
Broward College
Fort Lauderdale, FL06-2011
Skills
- User Training & Support
- Team Leadership & Training
- Technical Troubleshooting
- Solutions Development
- Systems Maintenance
- System Purchasing/Upgrades
- Database Management
- Remote support
- Avaya One-X
- Azure Fundamentals
- Azure Active Directory
- MS Office
- MS Visio
- OneDrive
- Symantec Backup Exec
- SharePoint
- Oracle RDBMS
- Labtech
- ConnectWise
- VNC
- Bomgar/Beyond Trust
- VSphere
- Visual Studio
- Access Control Systems
- Persona
- Avigilon
- IT Project Management
- Key Par
- SCCM
- VMware vCenter
- Starrez
- SQL Server
- Dell Wyse Management System
- HP Device Manager
- Java
- Visual Basic for Applications
- SQL
- PowerShell Scripting
- Windows Server
- Windows OS
- Linux
- Mac
- Windows Backup
- Data Recovery Solutions
- WatchGuard
- VoIP Solutions
- Windows AD
- Amazon Web Services
- Office 365
- Remote desktop tools
- Microsoft Excel
- Root Cause Analysis
- Compliance support
- Information Gathering
- IT support
- System administration
- Vendor coordination
- Problem solving
- Remote assistance
- Database administration
- Microsoft Office
- Risk mitigation
- Data collection
- Data integrity assurance
- Analytical thinking
- SQL query writing
- Documentation
- Intrusion detection and prevention
- Audit support
- Customer service
- Detail-oriented
- Time management
- Infrastructure management
Certification
Amazon Web Services cloud practitioner
Timeline
Associate Analyst IT Support CTS
JetBlue Airways
08.2021 - Current
SAEM (IT) Coordinator, Student Affairs
Florida Atlantic University
05.2017 - 08.2021
Technical Support Engineer I
TRAX USA Corp
06.2014 - 02.2017
Masters of Science - Information Systems
Florida International University
Bachelors of Science - Economics
Florida Atlantic University
Associate of Arts - Management Information Systems
Broward College