Christian Bautista
The Bronx,NY
Summary
A+ certified technician with leading expertise and with a constant inclination to learn new things. Experience in building, managing and troubleshooting desktop computers, and installing operating systems and virtual machines. Experience in working under high-pressure situations. Takes on leadership roles in most IT problems to engineer a resolution. Communicates complex terms concisely and effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Analyst IT Support CTS
JetBlue
Queens, NY
01.2022 - Current
- Installed and configured computer hardware, software, systems, networks, printers and scanners
- Documented and recorded all aspects of client interactions using Service Now
- Performed creation of 92+ new accounts using Active Directory
- Provided support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc
- Ensured remote access solution implementation and support: VPN, Terminal Services, and Citrix.
IT Apprenticeship
Google
Sunnyvale, CA
01.2021 - 01.2022
- Resolved over 10 daily tickets that helped facilitate Google employee workflow while maintaining 100% positive feedback on platforms, including Chrome OS, Mac, Linux, Windows, iOS, and Android
- Provided L1 - L2 support to users across the globe in a wide variety of issues [Mac OS, Windows, Linux, Android, iOS]
- Created an instructional document for new IT specialists to set up laptops for new employees
- Facilitated back-to-office return of employees by completing quality checks on desktops
- Supported stability of internal infrastructure by escalating issues to appropriate teams as needed
- Helped with onboarding of over a dozen employees from multiple departments.
Education
A+ Training Course -
Per Scholas
New York04.2022
Skills
- Troubleshooting hardware and software issues
- Operating systems proficiency (eg, Windows, MacOS)
- Networking concepts and protocols
- Network device configuration and maintenance
- Ticketing systems for Incident Management
- Communication Skills (verbal and written)
- Task Prioritization and Management
- ITIL framework and best practices
- End-user technical support (in-person, phone, remote)
- Security practices and protocols
- Active Directory and user account management
- System upgrades and software installations
- Analytical and problem-solving skills
- Virtualization technologies (eg, VMware, Hyper-V)
- Documentation of processes and procedures
- Cloud computing concepts and services
- Backup and disaster recovery procedures
- Mobile device management (MDM) solutions
Certification
- CompTIA A+ Certified, 02/2023
- Google IT Certificate
Timeline
Associate Analyst IT Support CTS
JetBlue
01.2022 - Current
IT Apprenticeship
Google
01.2021 - 01.2022
A+ Training Course -
Per Scholas