Brandon Thomas
Saint Clair Shores,MI
Summary
Skilled Crew Manager with solid background in overseeing team performance, ensuring operational excellence, and improving productivity. Strong leadership capabilities, adept at conflict resolution and promoting a harmonious work environment. Demonstrated success in enhancing efficiency through the implementation of strategic planning methods. Proven track record of contributing to business growth and overall improvement within previous roles.
Overview
9
9
years of professional experience
Work History
Crew Manager
Onsite Marine Detailing
Harrison Township, MI
05.2015 - Current
- Supervised and trained crew members on safety protocols, customer service standards, and job duties.
- Developed weekly schedules for crew members to ensure adequate coverage of shifts.
- Ordered supplies and monitored inventory levels to maintain an efficient operation.
- Provided guidance to crew members during peak hours to maximize productivity and efficiency.
- Worked closely with upper management to develop strategies for improving operational efficiency.
- Responded promptly to customer inquiries or complaints via phone calls or emails.
- Coordinated necessary equipment and supplies to meet team requirements.
- Planned out daily tasks and coordinated schedules to handle forecasted demand.
- Solicited new business through referrals and local canvassing.
- Trained new employees to perform duties.
Front Desk Receptionist
Powerhouse Gym Sports Club
Madison Heights, MI
02.2017 - 07.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Education
Some College (No Degree) - Exercise Science
Macomb Community College
Clinton Township, MISkills
- Safety Monitoring
- Technical knowledge
- Meeting Management
- Crew Leadership
- Performance Tracking
- Policy Enforcement
- Operational Efficiency
- Multitasking
- Interpersonal Skills
Timeline
Front Desk Receptionist
Powerhouse Gym Sports Club
02.2017 - 07.2019
Crew Manager
Onsite Marine Detailing
05.2015 - Current
Some College (No Degree) - Exercise Science
Macomb Community College
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