Detrone Peoples
Miramar,FL
Summary
I am a dedicated and passionate educator seeking a teaching position where I can utilize my skills and experience to foster a supportive and engaging learning environment. I am committed to inspiring and empowering students to reach their full potential academically, socially, and emotionally. I am eager to contribute to the growth and success of both students and the school community through innovative teaching methods, curriculum development, and meaningful connections with students and colleagues.
Overview
1
1
Certification
Work History
License Financial Professional
Primerica Financial Services
Davie , FL
2011 - Current
- Provide comprehensive financial education and products to prospective clients, ensuring a deep understanding of their financial needs.
- Lead, manage, and coach an average team size of 100 or more agents, focusing on professional development and exceeding monthly goals.
- Promote and advance the careers of agents through strategic coaching and development initiatives.
- Investigate and resolve complex problems for clients and agents, demonstrating strong problem-solving skills.
- Cultivate a competitive and exciting team culture to maintain positive morale and motivation among agents.
- Conduct difficult conversations with agents and clients, when necessary,
- adapting to various situations and ensuring a constructive resolution
Training Specialist
Kaplan University
Plantation, FL
2007 - 2011
- Collaborated frequently to develop and deliver training strategies and content for new and existing employees, ensuring alignment with organizational objectives and standards.
- Conducted comprehensive trend analysis of call center department metrics, both quantitative and qualitative, resulting in the design and implementation of individualized training regimens. These efforts led to a remarkable average of 60 percent increase in production.
- Consulted with project managers and leaders to assess staffing needs and implemented coaching regimens that significantly improved the performance of 80 percent of participants.
- Facilitated monthly departmental new employee in-class training sessions, utilizing diverse teaching methodologies such as visual, audio, and kinesthetic stimulants. Implemented innovative techniques like 'chunking' to deliver company compliance policies, procedures, and philosophy in a concise and memorable manner.
Training Specialist
American Express
Plantation, FL
2005 - 2011
- Led face-to-face training sessions for new hires and continuing education, ensuring alignment with organizational goals and standards.
- Partnered with key business partners to continuously evolve training topics, materials, and delivery methods, keeping them relevant and impactful.
- Collaborated with learning and development centers to source, develop, and customize content, tailoring it to the specific needs of the organization and its employees.
- Built positive relationships with leaders and support teams, working closely with them to identify training needs and develop strategies to achieve growth targets.
- Designed and implemented innovative learning and teaching strategies, including the innovation of curriculum, training delivery, and reinforcement techniques, to drive outstanding performance across frontline teams and leadership.
Education
Bachelor of Science - Psychology
Kaplan University
Davenport, IASkills
- Face-to-Face Training
- Curriculum Development
- Collaboration
- Relationship Building
- Performance Improvement
- Training Strategy
- Leadership Development
- Innovation
- Communication
Certification
- Florida State 2-14 Life and Variable Annuity License
- Series 6 Securities License
- Adjuster – All Lines - 0620
- National Member of the American Society for Training and Development
References
References available upon request.
Timeline
License Financial Professional
Primerica Financial Services
2011 - Current
Training Specialist
Kaplan University
2007 - 2011
Training Specialist
American Express
2005 - 2011
Bachelor of Science - Psychology
Kaplan University