Deuce Harbour
Austin
Summary
Knowledgeable and excited retail professional with experience guiding customers through personalized, values-driven shopping experiences at Patagonia. Skilled in styling, product education, and garment repair, with a strong eye for design with an emphasis on sustainable fashion. Known for creating welcoming, inclusive environments and building genuine customer relationships.
Overview
3
3
years of professional experience
Work History
Customer Experience Guide
Patagonia
09.2023 - 02.2025
- Ensure each customer finds the right gear and clothing for their intended activity through thoughtful, personalized guidance.
- Maintain in-depth knowledge of product materials, technical features, and sustainable design practices.
- Educate customers on Patagonia’s product features, eco-conscious materials, and repair/reuse programs, including Worn Wear and the Ironclad Guarantee.
- Operate the in-store repair booth, handling a variety of fixes such as patching holes, replacing buttons, snaps, and zippers — or whatever else comes my way.
- Create a welcoming, inclusive environment for all customers, aligned with Patagonia’s commitment to community and activism.
- Take part in local events, outreach initiatives, and environmental campaigns to build deeper connections between the store and the community.
Food Runner
Sweedish Hill Bakery
07.2022 - 08.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
Associate of Arts - Fashion And Design
Austin Community College
Austin, TX05-2027
Skills
- Patience and composure
- Exceptional communication
- Basic Sewing & Garment Repair
- Creative problem solving
- Apparel & Fabric Knowledge
- Sustainable Fashion Awareness
- Visual Display Setup
- Eye for Design & Style
- Social Media Savvy
Timeline
Customer Experience Guide
Patagonia
09.2023 - 02.2025
Food Runner
Sweedish Hill Bakery
07.2022 - 08.2023
Associate of Arts - Fashion And Design
Austin Community College
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