Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

DeUnzhia Porter

Oak City,NC

Summary

Adept at driving sales and enhancing customer experiences, I leveraged my extensive flooring knowledge and exceptional customer service skills at Lowes Home Improvement to significantly improve customer satisfaction. Skilled in negotiation and possessing a keen ability to perform under pressure, my proactive approach and effective communication have consistently led to positive outcomes in team and solo settings.

Seasoned Flooring Sales Associate with thorough understanding of various flooring materials, their installation process and maintenance. Possess strong negotiation skills, ability to create effective sales strategies and knack for building lasting relationships with customers to ensure repeat business. Previous roles show significant contribution in increasing store revenue through proactive customer engagement and strategic product positioning.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Flooring Sales Associate

Lowes Home Improvment
Tarboro, North Carolina
09.2023 - 10.2024
  • Greeted customers and provided product information to assist in their selection process.
  • Assisted customers with pricing and ordering of flooring products.
  • Maintained accurate records of customer orders, payments, and other related documents.
  • Developed long-term relationships with customers by providing excellent customer service.
  • Provided advice on design choices, color matching, and installation techniques to customers.

Warehouse Associate

QVC
Rocky Mount, NC
08.2021 - 11.2021
  • Completed customer orders
  • Scanned necessary items
  • Obtained necessary items for the company

Loader and Cart Attendant

Lowes
Kinston, NC
01.2021 - 08.2021
  • Unpackage and load merchandise for customers
  • Interact with customers on a daily basis
  • Organized carts in designated areas
  • Keep store outside premises presentable

Cook

Isabelle's Diner
Oak City, NC
08.2019 - 01.2021
  • Cook different orders for customers
  • Travel outside of company premises to serve food
  • Interact with customers on a daily basis
  • Complete customer transactions / take orders
  • Keep diner presentable

Cook

Bojangles
Robersonville, NC
07.2019 - 08.2019
  • Kept work area organized
  • Prepared and cooked orders
  • Cleaned and stocked designated area

Education

Associate Degree - Accounting

Pitt Community College
Winterville, NC
05.2025

High School Diploma -

South Creek High School
Robersonville, NC
06.2019

Skills

  • Customer service skills
  • Able to perform quickly under pressure
  • Great communication skills
  • Time management skills
  • Determined to complete tasks
  • Able to perform with a team and solo
  • Able to be flexible to get the job done
  • Problem solving and decision making skills
  • Computer skills
  • Floor care education
  • Payment handling
  • In-store sales
  • Product Demonstration
  • Accurate money handling
  • Negotiation and closing
  • Upselling strategies
  • Product presentation
  • Customer Needs Assessment
  • Mathematical Calculations
  • Cost Estimation
  • Budget Planning
  • Flooring knowledge
  • Basic mathematical skills
  • Computer Literacy
  • Crew oversight

Certification

Forklift Certification

References

Vonetta Porter, professional, Isabelle's Diner, vonettaporter@yahoo.com

Timeline

Flooring Sales Associate

Lowes Home Improvment
09.2023 - 10.2024

Warehouse Associate

QVC
08.2021 - 11.2021

Loader and Cart Attendant

Lowes
01.2021 - 08.2021

Cook

Isabelle's Diner
08.2019 - 01.2021

Cook

Bojangles
07.2019 - 08.2019

Associate Degree - Accounting

Pitt Community College

High School Diploma -

South Creek High School
DeUnzhia Porter