DEV PATEL
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales/ Tech Support Associate
Apple
2022.06 - 2023.10
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Sold various products by explaining unique features and educating customers on proper application or usage.
Warranty Agent
Percepta/ Ford
2020.07 - 2021.07
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Auto Technician/Mechanic
Toyota of Melbourne
2018.11 - 2020.07
- Established comprehensive maintenance plans and oversaw repair work
- Maintained repair status in spreadsheets used in production department quality review meetings.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Tested vehicle components and systems to identify issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
Repair Technician
iFixAndRepair
2018.07 - 2019.04
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Safely disposed of decommissioned devices, directing electronic waste to appropriate recycling facilities.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Diagnosed and repaired complex mechanical and electrical systems.
Education
Associate's degree - Aircraft Maintenance A&P Technician
Florida State College At Jacksonville
Jacksonville, FL10.2023
Skills
- Blueprint Reading
- Quality Control
- System Installation
- OSHA Compliance
- Issue Analysis
- Equipment Repair
- Avionics Repair
- Flight Control Rigging
- Maintenance Documentation
- Aircraft Systems Knowledge
- Hardware Identification
- Sheet Metal Fabrication
- microsoft office
- supply chain and manufacturing
Certification
ASE steering and suspension
ASE brakes
A&P certificate airframe and powerplant
SP/2 mechanical safety and shop safety
SP/2 shop safety
FADA florida automotive dealer association
NDT level 1/2 penetrant
NDT level 1/2 introduction & visible
airframe and powerplant written
Timeline
Sales/ Tech Support Associate
Apple
2022.06 - 2023.10
Warranty Agent
Percepta/ Ford
2020.07 - 2021.07
Auto Technician/Mechanic
Toyota of Melbourne
2018.11 - 2020.07
Repair Technician
iFixAndRepair
2018.07 - 2019.04
Associate's degree - Aircraft Maintenance A&P Technician
Florida State College At Jacksonville