Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Dev Patel

Columbia,SC

Summary

Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
years of professional experience
1
Certificate

Work History

Mobile Gas Station

Cashier Manager
11.2023 - Current

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.

Food Lion

Customer Service Leader
05.2021 - 04.2023

Job overview

  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.

Education

University of South Carolina - Columbia
Columbia, SC

Bachelor of Science from Information Technology
05.2027

University Overview

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Cash Handling
  • Customer Relations

Accomplishments

Accomplishments
  • Trained and mentored 15 employees.
  • Promoted to Customer Lead after only 6 months for exceptional performance.

Certification

CompTIA Network+


Languages

Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Spanish
Elementary

Timeline

Cashier Manager
Mobile Gas Station
11.2023 - Current
Customer Service Leader
Food Lion
05.2021 - 04.2023
University of South Carolina - Columbia
Bachelor of Science from Information Technology
Dev Patel