Summary
Overview
Work History
Education
Skills
Timeline
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Dev Patel

Lake Worth

Summary

Dynamic customer service professional with a proven track record at Ixora Motel, skilled at resolving conflicts and enhancing customer loyalty. Skilled in active listening and CRM systems


Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.


Strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Ixora Motel
01.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Insurance Sales Agent

UnitedHealth Group, UHG
06.2024 - 12.2024
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

Education

Bachelor of Science - Business Management

Western Governors University
Salt Lake City, UT
05-2026

High School Diploma -

Forest Hill Community High School
West Palm Beach
05-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor
  • Technical support
  • Building rapport
  • Live chat support
  • [Software] CRM system proficiency

Timeline

Insurance Sales Agent

UnitedHealth Group, UHG
06.2024 - 12.2024

Customer Service Representative

Ixora Motel
01.2020 - Current

Bachelor of Science - Business Management

Western Governors University

High School Diploma -

Forest Hill Community High School
Dev Patel