Debasish Swarnakar

• Responsible & accountable for entire IT landscape for PTC Software Technology designing, implementing, and providing application support, IT Infrastructure & Cloud support, monitoring and alerting for TOC/NOC along with managing internal and external vendors and OEM partners
• Being part of leadership team to drive product implementation, support, and quality controls on months basis to report productivity dashboard for entire region and represent this at CIO level
• 22 Global locations, from headquarters, multiple datacentres, R&D centres, public/ private cloud, and Sales offices to business centres
• Responsible for driving cloud first strategy and leading engineering and operations for cloud environment
• Establish ongoing engagement model for Global IT Teams to work as one team and drive efficiency and velocity to achieve better results
• Led technology selection and rollout, focusing on organizational planning, providers contract and supplier service level agreement
• Guided organizational technology strategy and roadmaps
• Planning and consolidating several global datacentres supporting the consolidation of 14 ERP systems
• Develop planning and execution to consolidate all
• Remote site offices, large and small DCs and DR facilities, and offsite data warehouses to a recoverable common converged/ hyper-converged infrastructure solution via Cisco FlexPod and Dell Vx-Rail
• Plan for years Budgets and optimize cost via Opex/Capex/Depreciation management not overlooking New Initiatives for IT as an Organization
• Design and develop charge back model to run IT as self-funded organization
• Operational ownership, planning, project management and implementation responsibilities for a live datacenter migration across the US, India, Canada, Slough, Singapore, and Shanghai
• Migrated several discrete networks to a single, carrier-managed solution using MPLS across North America, which resulted in over 25% annual savings, increased network capacity, and increased availability
• Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
• Measured effectiveness of customer success by defining operational metrics, tracking systems, and reporting to executive team
• Leading the Needham data center decommission project while moving 25000+ instance to AWS and approximately 11000 instances to other strategic datacentres

Managing a team of IT professionals, ensuring that services are delivered to meet the needs of the business while also ensuring that SLA/OLA are maintained, and issues are resolved in a timely manner. Have a strong understanding of technology and processes within the area of responsibility as well as excellent leadership and communication skills. Managing relationships with clients, vendors, and stakeholders to ensure compliance with relevant regulations and standards.

Responsible for overseeing the day-to-day operations of Banking domains. This includes managing the performance and reliability of systems, networks, servers, and applications, as well as ensuring that IT projects and initiatives are completed on time and within budget. The role requires strong leadership and communication skills, as well as a deep understanding of IT infrastructure and operations. Also responsible for developing and implementing IT policies and procedures, managing vendor relationships, and ensuring compliance with industry regulations and standards.

Managing 19 IT professionals Team. This includes overseeing the work of the team and ensuring that projects are completed on time and within budget. Have a strong technical background and the ability to provide guidance and support to team members. Also responsible for developing and implementing IT policies and procedures, as well as identifying opportunities for process improvements. Strong leadership, communication, and interpersonal skills, as well as the ability to work collaboratively with other teams and stakeholders within the organization.

Managing 19 IT professionals Team at Microsoft R&D Centre in Hyderabad. This includes overseeing the work of the team and ensuring that projects are completed on time and within budget. Have a strong technical background and the ability to provide guidance and support to team members. Also responsible for developing and implementing IT policies and procedures, as well as identifying opportunities for process improvements. Strong leadership, communication, and interpersonal skills, as well as the ability to work collaboratively with other teams and stakeholders within the organization.

Responsible for providing on-site technical support for IT infrastructure and datacentres. A strong technical background in networking, hardware, and software, as well as excellent communication and customer service skills. Key responsibilities include installing and configuring hardware and software, troubleshooting technical issues, and performing routine maintenance tasks. Responsible for managing relationships with end-users and vendors, ensuring compliance with relevant regulations and standards, and providing support for IT projects and initiatives.

Designing, implementing, and maintaining customer IT infrastructure systems, including servers, networks, and storage. Strong technical background in system administration, virtualization, and security technologies, as well as excellent problem-solving and communication skills. Key responsibilities include planning and implementing system upgrades, and migrations, performing system backups and disaster recovery procedures, and managing relationships with vendors and service providers.