Devon Brown
Nottingham,NH
Summary
Results-focused Stylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hairstylist
Black Cat Hair Studio
08.2022 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Answered phone calls and emails to schedule client appointments.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Used social media platforms to promote salon and services.
Shift Leader Manager
Crumbl Cookies
12.2021 - 08.2023
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised ongoing daily production phases.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw loading and unloading of packages in warehouse.
Hair Salon Receptionist
My Reis Salon
06.2022 - 08.2022
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Handled payments and processed credit card transactions.
- Updated customer records and maintained accurate client information.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Resolved customer problems and complaints.
Education
Certificate of Completion - Cosmetology
Paul Mitchell The School Portsmouth
Portsmouth, NH08.2022
High School Diploma -
Dover High School
Dover06.2021
Skills
- Customer Consultation
- Blonding
- Fashion Colors
- Extensions
- Highly Motivated Self-Starter
- Relationship Building and Management
- Schedule Management
- Knowledge of Color Theory
- Detail-Orientated
- Strong Leader
- Men and Women Haircuts
- Quick Learner
Certification
- Licensed Cosmetologist
- Certified Hand Tied Wefts
- Certified Keratin Bond Extensions
- Certified Tape In Extensions, Aqua Extensions
Timeline
Hairstylist
Black Cat Hair Studio
08.2022 - Current
Hair Salon Receptionist
My Reis Salon
06.2022 - 08.2022
Shift Leader Manager
Crumbl Cookies
12.2021 - 08.2023
Certificate of Completion - Cosmetology
Paul Mitchell The School Portsmouth
High School Diploma -
Dover High School
- Licensed Cosmetologist
- Certified Hand Tied Wefts
- Certified Keratin Bond Extensions
- Certified Tape In Extensions, Aqua Extensions
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