Devada Doyal

• Gave close attention to customer needs and expectations to promote consumer satisfaction
• Used exceptional communication skills to support healthy workplace organization
• Demonstrated skills in multi-tasking in a fast paced environment
• Maintained product inventory and sanitation schedules
• Offered training and support to keep team members motivated and working toward objectives.
• Delegated daily tasks to team members to optimize group productivity.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
• Reviewed completed work to verify consistency, quality and conformance.
• Assigned projects and distributed tasks to team members as per area of expertise.
• Maintained daily inventory to facilitate successful material distribution.
• Conferred with other supervisors to coordinate operations and activities within or between departments.
• Created and distributed monthly, quarterly and annual reports to management regarding performance.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Implemented strategies to take advantage of new opportunities.

Assist our clients and drivers with daily responsibilities.

Complete MVR and background check records for every driver.

Perform secret shops for certain drivers according the each incident report.

Report directly with Management.

• Reports use of inventory, deliveries, and manages opening/closing procedures
• Assists customers with product knowledge and information
• Ensures exceptional service provides for customer satisfaction
• Facilitates training new employees and schedule conflicts
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
• Maximized revenue by proactively building and managing key customer relationships.
• Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Processed financial documents, contracts, expense reports and invoices.
• Replenished office supplies, placing new orders for restocking to maintain inventory.
• Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.

• Maintained business relationships to adequately distribute mobile equipment and services in the Metro-Atlanta area
• Assisted customers with complex software and program knowledge
• Achieved company sales goals by utilizing marketing techniques and acquiring knowledge of the company production platform
• Provided team support by working with multiple companies and departments for account management and activation of devices.
• Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Answered requests and concerns with friendly and knowledgeable service.
• Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
• Analyzed territory and market potential regularly to identify and capitalize on growth opportunities.
• Leveraged CRM system to manage sales activities and track sales performance.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Developed key customer relationships to increase sales.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Adhered to company initiatives and achieved established goals.
• Demonstrated product features to align with customer needs.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

• Services
• Greeted and assisted clients to address customer service needs and inquiries
• Maintained a complex calendar to organize follow up tasks and business transactions
• Trained employees for client support services via telecommunication and in-person interactions
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
• Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
• Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
• Established and managed yearly budgets of up to $4,000,000.

• Increased brand awareness by developing and implementing strategic marketing campaigns.
• Analyzed sales data and trends, adjusting marketing strategies to optimize results.
• Continuously monitored competitor activity, staying ahead of industry trends for proactive strategy adjustments.
• Conducted market research to identify new opportunities for product expansion and growth.
• Negotiated favorable contracts with suppliers, resulting in cost savings without compromising product quality.
• Improved store layouts and visual merchandising, creating a more appealing shopping experience for customers.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.

• Developed strong product knowledge, effectively communicating features and benefits to customers for informed decisionmaking.
• Streamlined sales processes through efficient time management and organizational skills, maximizing productivity.
• Conducted competitor analysis, adjusting sales strategies accordingly for sustained market presence.
• Developed key account management strategies that focused on nurturing existing relationships while exploring upselling opportunities.