DeVaki Harris

• Currently work as team lead in Enterprise Complaint Office. Working with consumers that has filed complaints with Executive Office.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Developed monthly and daily production output plans to deliver on customer service and financial metrics. Assist Manager with case audits and daily reports to ensure accuracy of case work.
• Develop and coach team members based on quality assurance results.
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
• Assist team with researching and resolving fraud claims that have been escalated to executive office. Work all escalated/complex cases.
• Use systems such as CLAIMS, UW, Transview, CCM, Cedars, and other systems to researching and resolving fraud and disputes.

• Established FMLA, state leaves, and company leaves.
• Conduct day to day administrations tasks to maintain information files and process paperwork.
• Maintain communication with employee and Human Resources concerning approvals, attendance issues, and etc.
• Assist and consult employee with accommodation request. Work with managers and HR to discuss and educate accommodations and process in relation to ADA, federal and local ordinances. Communicate with medical providers and internal partners.
• Lead and mentored new hires and teammates with low performance. Coached and provided feedback for areas of opportunity.
• Provide administrative support to Manager and unit.
• Apart of customer service team that implements new business processes and ways to improve leave process.

• Serviced agents and 3rd party brokerage agencies
• Reviewed new business applications
• Retrieved medical records and reports for underwriting decisions
• Communicated with agents through ACD line
• Worked as Suitability Analyst researching, evaluating and confirming products suitable for applicants

AML

• Served as team member of AML/CDD team, reviewing alerts generated in Lexis Nexus. Researched and investigated applicants and agents in order to authenticate and identify.
• Used applications, illustrations, and other documents to identify trends, patterns, and schemes in transactions. Communicated all negative & suspicious findings to Financial Crimes Investigations.
• Worked with senior leadership planning and implementing new business practices. Created ways to minimize risks to company

• Serviced agents and 3rd party brokerage agencies.
• Reviewed new business applications.
• Retrieved medical records and reports for underwriting decisions Communicated with agents through ACD line.
• Reissued life insurance policies.
• Converted term policies into permanent products.