Deval Shah
Plainfield,IL
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dispatcher
H&R Carrier Inc.
09.2017 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Provided customers with information on products and services.
Logistic Coordinator
DHL Global
03.2017 - 04.2017
- Dispatching Driver in Priority manner
- Helping in Air dispatch and Ocean dispatch as needed
- Invoicing client
- Responding emails and conveying messages
- Appointment booking for loads
- Answering phone calls and tracking loads in the system.
Dispatcher
C W Henderson Distribution
08.2006 - 04.2013
- Dispatching driver in priority manner
- Data entry, Entering orders, Tracking orders, Manifesting orders, Check-in drivers and entering run sheet
- Dispatching, Co-coordinating drivers for weekend deliveries, Making pro number for dispatch board
- Billing and invoicing for different clients
- Dock staff Help (Changing in BOL, rekeying), tracing etc
- Helping Supervisors with day to day problems
- Responding emails and conveying messages
- Appointment booking Email clients for overages, shortages, damages & refusals.
Data Entry Clerk
Muir's Cartage Limited
06.2005 - 08.2006
- Received purchase orders and processed them through the system as required
- Data entry, Confirmation, Updates, Full Loads, Finals and Dock check and Inter terminal printing
- Prioritize work when needed to meet deadlines
- Clarify certain information with source before entry to make sure data is correct Getting Departure time from HD Coordinator, Maintain Offload record sheet, Dock staff Help (Changing in BOL, rekeying), tracing etc
- Helping Supervisors with day to day problems
- Responding emails and conveying messages Making Delivery Appointment time for Loads.
Education
Master of Science - Bio Medical Technology
School of Sciences
01.2000
Bachelor of Science - Biochemistry
C.U.Shah Science College
01.1998
Skills
- Problem resolution ability
- Computerized charting specialist
- Extensive medical terminology knowledge
- Operations management
- Supervision and training
- Calm under pressure
- Complex problem solving
- Customer service-oriented
- Shipping and receiving
- Data Entry
- Dispatch Coordination
- Customer Relationship Management
- Route Planning
- Customer Relations
- Schedule Management
- Time Management
- Problem Solving
Accomplishments
Served as key contributing member to Leadership team., Promoted to Dispatcher after 8 months of Customer Assistance, Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed
Certification
- Pathology Training
- Medical Technologist Nov.1998toOct.1999
- CNA certified from Samland Institute, IL
Professional Background
Seeking a position where I can utilize my superior computer and customer service skills and where advancement within the organization is a possibility.
Timeline
Dispatcher
H&R Carrier Inc.
09.2017 - Current
Logistic Coordinator
DHL Global
03.2017 - 04.2017
Dispatcher
C W Henderson Distribution
08.2006 - 04.2013
Data Entry Clerk
Muir's Cartage Limited
06.2005 - 08.2006
Master of Science - Bio Medical Technology
School of Sciences
Bachelor of Science - Biochemistry
C.U.Shah Science College