Devan Fitts
Suitland,MD
Summary
Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Seasoned driver possessing exemplary safety record and in-depth knowledge of DOT regulations. Skilled in navigating long-haul routes, safely loading and unloading cargo.
Overview
15
15
years of professional experience
Work History
Repossession Agent
L & K Recovery
Clinton, MD
09.2023 - Current
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Streamlined operations by maintaining accurate records of repossessions, inventory, and transport logs.
- Supported company growth through strong negotiation skills in resolving account delinquencies.
- Maintained client trust by providing timely updates on the status of their accounts and recoveries.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Responded to customer inquiries and provided detailed account information.
Tow Truck Driver and Dispatcher
Zoom Towing
01.2012 - Current
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Enhanced customer satisfaction by maintaining clear and accurate communication with drivers and clients.
- Reduced delays by monitoring traffic conditions and providing alternate routes to tow truck operators.
- Increased productivity with efficient scheduling and allocation of resources during peak hours.
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Maintained a safe work environment by monitoring driver compliance with safety regulations and protocols.
Repossession Agent
Thomas Recovery
10.2022 - 10.2023
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
- Streamlined operations by maintaining accurate records of repossessions, inventory, and transport logs.
- Reduced recovery time with diligent research and effective communication between team members.
- Entered client details and notes into system for interdepartmental access and review.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Maintained accurate records of customer accounts, payments and payment plans.
Impound Driver
J&L Towing & Recovery
04.2018 - 10.2022
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
Trash Truck Driver
Goode Company
03.2013 - 04.2018
- Improved route efficiency by optimizing trash collection schedules and routes.
- Enhanced customer satisfaction through timely and professional waste removal services.
- Maintained a clean and safe work environment with thorough vehicle inspections and adherence to safety protocols.
- Reduced landfill costs by effectively sorting recyclables from waste materials during collections.
- Collaborated with dispatchers for accurate scheduling, ensuring timely pick-up of residential and commercial trash bins.
- Operated heavy machinery to load, transport, and dispose of solid waste in designated facilities.
Scale House Operator
Recycle One C&D Processing
01.2009 - 03.2013
- Improved efficiency by streamlining scale house operations and implementing updated procedures.
- Enhanced customer satisfaction by providing prompt and accurate weighing services.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Ensured equipment functionality by conducting routine maintenance checks on scales and related equipment.
- Achieved safer working conditions by enforcing strict safety guidelines for all scale house visitors.
- Contributed to overall business growth through the development of strong working relationships with customers and suppliers.
Education
High School Diploma -
Fairmont Heights High School
Capitol Heights, MDSkills
- Physical Fitness
- Legal Compliance
- Background Checks
- Organizational Skills
- Self-Motivation
- Vehicle Inspection
- Ethical Conduct
- Multitasking Abilities
- Surveillance Techniques
- Time Management
- Professionalism
- Customer Service
- Computer Literacy
- Decision Making
- Attention to Detail
- Interpersonal Skills
- Record Keeping
- Conflict Resolution
- Problem Solving
- Asset Recovery
- Report Writing
- Critical Thinking
- Payment Processing
- Paperwork Processing
- Vehicle Maintenance and Repair
- Safety Management
- Safe Driving Practices
- Organization and Planning
- Roadside Assistance
- Accident scene management
- Heavy lifting abilities
- Vehicle recovery expertise
- Towing equipment operation
- Strong work ethic
References
References available upon request.
Timeline
Repossession Agent
L & K Recovery
09.2023 - Current
Repossession Agent
Thomas Recovery
10.2022 - 10.2023
Impound Driver
J&L Towing & Recovery
04.2018 - 10.2022
Trash Truck Driver
Goode Company
03.2013 - 04.2018
Tow Truck Driver and Dispatcher
Zoom Towing
01.2012 - Current
Scale House Operator
Recycle One C&D Processing
01.2009 - 03.2013
High School Diploma -
Fairmont Heights High School