Devan Smith
Buffalo,NY
Summary
Experienced in collections, table games and serving. Can adapt to most environments. Learn fast and am very reliable.
Overview
10
10
years of professional experience
Work History
Collections Agent
Alliant Capital Management
Buffalo
04.2024 - 09.2024
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Provided training and guidance to new collections staff on best practices and company policies.
- Resolved complex issues that arose during the collections process.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Recorded information about status of collection efforts.
Server
Seneca Niagara Resort & Casino
Niagara Falls, New York
09.2023 - 05.2024
- Prepared drinks according to standard recipes.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
Applebee's Grill + Bar
Buffalo, NY
03.2023 - 10.2023
- Prepared drinks according to standard recipes.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Dealer
Seneca Buffalo Creek Casino
Buffalo, NY
06.2022 - 03.2023
- Managed smooth operations by efficiently paying out winnings and collecting bets.
- Ensured customer satisfaction by addressing any complaints or concerns promptly.
- Observed gamblers to identify marking, switching and counting cards.
Dealer - Supervisor - Pit Manager
Seneca Buffalo Creek Casino
Buffalo, NY
04.2014 - 09.2020
- Maintained an organized work area and ensured that all supplies were stocked at all times.
- Reviewed daily paperwork completed by dealers to ensure accuracy of information reported.
- Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
- Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
- Developed strategies to increase efficiency within the dealing team while maintaining quality standards.
- Responded to emergency situation to provide fire protection and first-aid assistance.
- Provided guidance and training to new dealers on game procedures, rules and regulations.
- Evaluated employee performance regularly and provided constructive feedback for improvement.
- Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
- Investigated discrepancies between chips issued versus chips returned from tables.
- Observed gamblers' behavior for signs of cheating and notified security staff.
Education
GED -
Gowanda High School
Gowanda, NY08-2006
Skills
- Billing and collections best practices
- Collections regulatory guidelines
- Credit adjustments
- Repayment plan structuring
- Repayment negotiations
- Payment arrangement
- Skip tracing
- Casino operations
- Game protection
- Policy enforcement
- Table games expertise
- Strong leadership
- Employee relations
- Floor monitoring
- Employee supervision
- Table games supervision
- Decision-making
- Fraud detection
- Customer service
- Customer complaint resolution
- Attention to detail
Timeline
Collections Agent
Alliant Capital Management
04.2024 - 09.2024
Server
Seneca Niagara Resort & Casino
09.2023 - 05.2024
Server
Applebee's Grill + Bar
03.2023 - 10.2023
Dealer
Seneca Buffalo Creek Casino
06.2022 - 03.2023
Dealer - Supervisor - Pit Manager
Seneca Buffalo Creek Casino
04.2014 - 09.2020
GED -
Gowanda High School