Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Devan Thacker

Charlotte,NC

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Overview

6
6
years of professional experience

Work History

Enterprise Client Service Rep

Charter Spectrum Communications
03.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Trained and supervised junior customer service representatives on best practices to meet organization goals.

Business Repair Specialist

Spectrum Business
08.2021 - 03.2023
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Installed and programmed variety of consumer products.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.

Banking Specialist

Wells Fargo
09.2020 - 08.2021
  • Opened new accounts and made changes to existing accounts.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Helped customers prepare documents required to complete transactions and process requests.
  • Executed wire transfers, stop payments and account transfers.
  • Established rapport with new clients to increase satisfaction and loyalty.

Patient Access Specialist

AmerisourceBergen
01.2020 - 04.2020
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Collected and validated patient demographics and insurance information.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Guest Experience Specialist

Sonic Automotive
10.2017 - 01.2020
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Investment Services Representative

MassMutual
06.2017 - 10.2017
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Discussed financial options with clients and provided informed suggestions.
  • Educated and worked with clients on ROI terms to find accurate solutions.
  • Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.

Education

Associate of Science - Human Services, Criminal Justice

York Technical College
Rock Hill, SC

Skills

  • Territory Assignments
  • Investment Accounting
  • Establishing Contacts
  • Grant Submissions
  • Active Listening
  • Time Management
  • Customer Service Support

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 23 staff members.

Timeline

Enterprise Client Service Rep

Charter Spectrum Communications
03.2023 - Current

Business Repair Specialist

Spectrum Business
08.2021 - 03.2023

Banking Specialist

Wells Fargo
09.2020 - 08.2021

Patient Access Specialist

AmerisourceBergen
01.2020 - 04.2020

Guest Experience Specialist

Sonic Automotive
10.2017 - 01.2020

Investment Services Representative

MassMutual
06.2017 - 10.2017

Associate of Science - Human Services, Criminal Justice

York Technical College

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Devan Thacker