Devan Thomas
Long Valley,US
Summary
Detail-oriented hospitality professional experienced in delivering exceptional service at large-scale events. Achieved high guest satisfaction through proactive needs anticipation and synchronized multi-course timing. Developed team performance by coaching new hires and independently managing monthly events, ensuring seamless execution and enhanced guest engagement.
Overview
15
15
years of professional experience
Work History
Pool Supervisor
Fiddlers Elbow Country Club
Bedminster, New Jersey
04.2025 - Current
- Trained and led a group of 35 young professionals to ensure the best possible service was delivered to our members
- Assisted our annual summer camp by coordinating with other managers and providing food and beverage to 35+ campers.
- Filled various positions to ensure smooth club operations and meet staffing needs.
- Synchronized multi-course timing with the kitchen to ensure consistent plate arrival and sustain high guest satisfaction during large events.
- Exceeded the expectations of members by proactively staging essentials and confirming preferences, enhancing guest comfort and reinforcing positive event feedback.
- Coached new hires on pacing and guest engagement during live events, enhancing their confidence and ability to perform under pressure. Led one of our monthly events independently and served VIP guests.
Carpenter
Riley Home Development
Califon, NJ
06.2011 - 03.2025
- Being a family ran business, I have been Executed framing tasks for various construction projects, doing Performed detailed trim work to enhance interior aesthetics and even Designed and implemented landscaping features for residential areas since I was 15. Built simple additions and homes from ground up. Learned hard work and problem-solving skills through manual labor experience.
- Framed walls, floors, and roofs for residential home development projects.
- Installed doors, windows, trim, and cabinetry using hand and power tools.
- Measured and cut lumber for layout, framing, and finish carpentry work.
Scheduling Supervisor
Solar Xchange
Deerfield Beach, FL
09.2021 - 02.2022
- Coordinated client profile confirmations, scheduled solar assessments, and provided consultations on solar energy benefits, enhancing client understanding and engagement. After living and working in Florida for almost a year I decided to move back to New Jersey after the passing of my father.
- Supervised Solar Xchange scheduling for installation crews and customer appointments.
- Coordinated project calendars with sales, operations, and field teams.
- Assigned technician routes based on workload, location, and priority.
Server
Boca Woods Country Club
Boca Raton, FL
06.2021 - 09.2021
- Provided support to numerous members each day, ensuring their needs were met.
- Greeted members upon arrival to create a welcoming atmosphere
- Maintained cleanliness and sanitation standards throughout the restaurant.
- Facilitated payment transactions through the point of sale system.. I've learned a lot of little things in the short time that I've worked at Boca Woods, but it all leads back to the most important part of the job which is excellent customer service.
Bank Teller
Wells Fargo
Lambertville, NJ
01.2019 - 03.2020
- As a bank teller I was entrusted with many responsibilities, from processing standard teller transactions to balancing the bank's main vaults. Although those are important tasks, the most crucial one is excellent customer service because when customers come in we are the face they put to the business.
- Processed deposits, withdrawals, and payments following Wells Fargo teller procedures.
- Balanced cash drawer and verified currency against daily transaction records.
- Assisted customers with account questions, card issues, and service requests.
Education
Bachelor's - Marketing
New England College
Henniker, NHSkills
- Event coordination
- Event execution
- Table timing
- POS systems
- Member engagement
- Guest engagement
- Team leadership
- Schedule coordination
- Problem solving
Personal Information
Title: Banquet Server
Timeline
Pool Supervisor
Fiddlers Elbow Country Club
04.2025 - Current
Scheduling Supervisor
Solar Xchange
09.2021 - 02.2022
Server
Boca Woods Country Club
06.2021 - 09.2021
Bank Teller
Wells Fargo
01.2019 - 03.2020
Carpenter
Riley Home Development
06.2011 - 03.2025
Bachelor's - Marketing
New England College