Devan Vowell
San Tan Valley,Az
Summary
Results-driven technician with a strong focus on customer satisfaction and problem-solving. Skilled in field service, excelling at efficiently resolving issues and building lasting relationships with customers. Expertise lies in troubleshooting and repairing complex technical systems, backed by a understanding of technical documentation. Paying attention to detail and a track record of good safety practices, making myself a reliable and versatile professional ready to contribute to the growth of an organization.
Overview
18
18
years of professional experience
Work History
Field Service Technician
Wigen Water Technologies
01.2022 - Current
- Provides courteous and professional customer service support during field visits
- Comprehends customer issues/requirements and finds solutions or recommendations
- Manages all on-site repairs, maintenance and testing tasks
- Diagnose and troubleshoot errors or technical problems and determine proper solutions
- Starts-up newly fabricated and installed equipment and trains customer’s personnel on how to operate the system
- Works with Electrical Engineering/Automation to troubleshoot and confirm program operation
- Able to keep positive relationships with contractors, customers, engineers and operators
- Knowledgeable on reference and operating materials for the end user
- Documents processes followed for service work
- Produces timely and detailed service reports
- Maintains confidential operational system information
- Maintains professional and technical knowledge by attending service trainings, workshops, reviewing professional publications and establishing networks
- Offers suggestions to improve equipment or department performance
- Shares technical information with other members of service and engineering departments
- Available for travel on short notice
- Knowledge of water treatment technologies is required
- Efficiently able to diagnose and troubleshoot water treatment issues in the field
- Knowledge of plumbing valves, pumps and instruments like pressure, flow, pH, conductivity, ORP, temperature, turbidity, chlorine, etc.
- Able to read and interpret documents such as safety rules, operating and maintenance instructions, PFD’s, P&ID’s, general arrangements and procedure manuals
- Able to speak effectively before groups of customers or employees of the organization
- Able to work independently or as part of a team
- Well organized with strong attention to detail
- Currently learning computer skills such as: RS Linx, RS Logix 500, RS Logix 5000, FactoryTalk View, etc.
- Learning to upload and download PLC and HMI programs and troubleshoot.
Locomotive Engineer, Conductor, Foreman
BNSF Railway
01.2013 - 01.2022
- Safely and efficiently operating Locomotives and Trains
- Effectively building trains in FRA compliance
- Repair trains broken in route understanding the electrical system of locomotives
- Effectively manage the railroads safety program through regular FRA regulation compliance
- Executed various internal projects in collaboration with senior leadership and remitting reports with communications in an accurate and timely manner
- Working with customer needs and building strong relationships
- Working On-call 24/7 weekends and holidays with travel to New Mexico and California
Supervisor
Banner Home Care
01.2009 - 01.2013
- Responsible for fixing and repairing DME and Hospital equipment
- Oversee Biomed department
- Going to patients home setting up new equipment and fixing in field problems
- Manage 15 field technicians and helped solve in field problems
- Responsible for maintaining up to 20 fleet vehicles
- Managed 2 warehouse with supply chain management
- On-call for the Phoenix, Arizona territory 24/7
Owner
Double Tree Landscaping
01.2007 - 01.2009
- Installing new sprinkler systems
- Trouble shooting and repairing sprinkler systems along with drip systems
- Able to understand water management with cost reduction with watering systems
Education
Bachelors of Science Degree - Business Administration Morrison School of Management and Agribusiness
Arizona State University
Tempe, AZAssociates - Transfer Partnership General Business
Chandler Gilbert Community College
Skills
- Customer Service
- Bilingual (Portuguese)
- Problem Solving
- Independent Work
- Instrumentation calibration
- Low-voltage systems
- Safety training
- Schedule preparation
- Analyzing water quality
- Preventive Maintenance
- Water distribution
- Analytical testing
- Water purification systems
Activities
- Passionate for the outdoors, fly fishing, hiking and camping.
- Proud family Father, Husband and Outdoorsman.
- Volunteer in outdoor activities giving back to the youth.
- I love to give back to my community, hosting block party in my neighborhood once a year to develop strong relationships with my neighbors.
Timeline
Field Service Technician
Wigen Water Technologies
01.2022 - Current
Locomotive Engineer, Conductor, Foreman
BNSF Railway
01.2013 - 01.2022
Supervisor
Banner Home Care
01.2009 - 01.2013
Owner
Double Tree Landscaping
01.2007 - 01.2009
Bachelors of Science Degree - Business Administration Morrison School of Management and Agribusiness
Arizona State University
Associates - Transfer Partnership General Business
Chandler Gilbert Community College
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