Devan Young
Charlotte,NC
Summary
Seasoned Senior Operations Specialist with a proven track record spanning over 6 years, adept at optimizing internal processes to align with client objectives. Highly skilled in meticulous logistics planning, generating comprehensive reports, and expertly managing and resolving high-stakes issues. Possesses a sharp eye for detail, a strong analytical mindset, and a demonstrated ability to swiftly navigate and resolve intricate challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Operations Specialist
Tesla
07.2016 - 03.2023
- Specialized in optimizing logistics for efficient supply chain operations. Managed inventory, coordinated deliveries, and improved supply chain efficiency.
- Excelled in selling range of Tesla products, including electric vehicles (EVs), Powerwalls, solar solutions, and more, achieving sales targets by understanding customer needs and promoting Tesla's brand.
- Built and maintained strong customer relationships, addressing inquiries, resolving issues, and ensuring high level of customer satisfaction.
- Effectively led and mentored teams, fostering collaborative and productive work environment. Achieved departmental goals through strong leadership.
- Managed business process outsourcing, evaluating potential vendors, negotiating contracts, and ensuring seamless operations for cost-effectiveness.
- Oversaw vendor relationships, ensuring they met quality and performance standards, contributing to streamlined operations.
- Monitored and analyzed operational performance metrics, using data-driven insights to identify areas for improvement and enhance efficiency.
- Delivered exceptional services to both internal and external stakeholders, ensuring timely product deliveries and outstanding customer support.
- Leveraged Management Information Systems to gather and analyze data for informed decision-making, enhancing operational efficiency and strategic planning.
- Delivered technical support and back up for system administrator on BPM, Precision, Cognos and Integrated Teller systems.
Education
Associate of Science - Business Administration And Management
Central Piedmont Community College
Charlotte, NCSkills
- Project Planning
- Deposit Verification
- Logistics Management
- Sales and Marketing
- Customer Relationship Management
- Team Leadership
- Business Process Outsourcing
- Vendor Management
- Performance Analysis
- Service Delivery Excellence
- Management Information Systems (MIS)
- Sustainable Energy Proficiency
Certification
- Notary Public Certification: [NC]
Timeline
Senior Operations Specialist
Tesla
07.2016 - 03.2023
Associate of Science - Business Administration And Management
Central Piedmont Community College
- Notary Public Certification: [NC]
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