Devan Hoffman
Piscataway
Summary
Led initiatives to enhance customer service and sales support while adapting to dynamic market demands with a high level of professionalism. Championed a solution-oriented approach to address customer needs in a sales capacity by leveraging product and service expertise. Fostered effective communication and collaboration within teams to achieve deadline-driven objectives.
Overview
14
14
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Piscataway, NJ
01.2026 - Current
- Conducted regular monitoring of premises to ensure adherence to safety regulations and security measures.
- Performed routine patrols to enhance security measures and ensure safety of premises.
- Facilitated prompt responses to emergencies, ensuring effective collaboration with law enforcement and emergency services.
- Conducted training sessions for junior staff to enhance understanding of security protocols and incident response.
- Implemented robust credential verification processes to enhance security for personnel and visitors.
- Engaged with guests in a professional and courteous manner to ensure a safe and inviting atmosphere.
- Executed rapid interventions during emergencies to ensure safety and minimize harm.
Sales Associate
Verizon Wireless
Rockaway, New Jersey
07.2021 - 09.2023
- Showcased innovative devices and features to elevate customer experience.
- Executed accurate transaction processing utilizing point-of-sale systems.
- Facilitated collaboration among team members to uphold store organization and cleanliness standards.
- Instructed customers on plan options and promotions to enhance understanding and decision-making.
- Facilitated customer interactions by delivering exceptional service and support.
- Executed regular security patrols across facility grounds, parking lots, and perimeter areas.
- Monitored alarms and executed thorough investigations as necessary.
- Guided customers in selecting devices and plans that align with individual preferences.
- Cultivated comprehensive product expertise to resolve customer inquiries and concerns efficiently.
Head Lifeguard
S.A.F GUARDING
Piscataway, NJ
11.2019 - 02.2020
- Managed lifeguarding team to ensure compliance with safety regulations and enhance operational efficiency.
- Implemented ongoing training initiatives aimed at strengthening team capabilities in emergency response and customer service.
- Designed and deployed effective monitoring strategies to prevent incidents and ensure guest safety.
- Engaged with management to enhance scheduling and staffing strategies, ensuring efficient resource utilization during high-demand periods.
- Ensured meticulous record-keeping of daily operations to support operational efficiency and accountability.
- Provided mentorship to junior lifeguards, enhancing skills through constructive feedback and promoting growth opportunities.
- Acquired and sustained expertise in first responder techniques, such as first aid and CPR, to ensure optimal support for those in emergency situations.
- Developed and implemented training programs to enhance lifeguard proficiency in safety and risk management.
Supervisor
SPARKLING POOL SERVICES
Windsor, NJ
08.2014 - 09.2019
- Optimized guest experience through coordination of lifeguard team in the entire area by arranging schedule to ensure sufficient on-hand coverage and directing daily pool operations in adherence to state/federal guidelines; set priorities based on individual strengths and provided constructive feedback during performance reviews.
- Cultivated a culture of continuous improvement to consistently drive progressive change and professional growth through training initiatives that prompted team members to take on department leadership roles while steering communication efforts to notify team of expectations for goal attainment.
- Led troubleshooting and preventative maintenance measures to maintain safe water levels with critical oversight of inventory levels for raw material/supplies and equipment to ensure optimum performance.
- Thoroughly formulated data-driven production reports to track status for high operational efficiency while determining hiring decisions to recruit qualified candidates, tracked labor costs to ensure precise utilization of resources and sales results to increase profitability.
Inventory Receiver
Lowes Home Improvment
Piscataway, NJ
11.2018 - 05.2019
- Received and verified incoming inventory shipments for accuracy and quality control.
- Organized stock in designated warehouse locations to enhance accessibility and efficiency.
- Utilized inventory management systems to track stock levels and update records as needed.
- Collaborated with team members to streamline receiving processes and improve workflow.
- Conducted regular audits of inventory to identify discrepancies and ensure proper stock rotation.
Driver
ADESA
Manville, NJ
07.2018 - 10.2018
- Performed preventative maintenance and vehicle check-ups to detect mechanical malfunctions and maintain high-safety standards for wholesale car auction/redistribution services.
Lifeguard/ Swim Instructor
LITTLE DOLPHINS SWIM ACADEMY
Bound Brook, NJ
01.2018 - 04.2018
- Fostered a positive teaching atmosphere to encourage students within a wide-range of ages and abilities to follow safety guidelines and learn multiple swimming techniques/styles.
CarHop
SONIC DRIVE IN
Green Brook, NJ
05.2012 - 12.2012
- Enhanced customer experience with efficient service and safe food handling by greeting guests to place accurate orders, ensuring menu items met operational standards and processing point-of-sale transactions with various payment options in a timely manner.
- Proactively maintained cleanliness of the entire property, kitchen and common areas while monitoring inventory levels to replenish stock as needed.
Education
Associate of Science - Electrical Engineering
Middlesex County College
Edison, NJ03.2026
High School Diploma -
Piscataway Highschool
Piscataway, NJ06.2017
Skills
- Training & Development
- Workflow Optimization
- Process Improvement
- Customer Relations/Retention
- Inventory Management/Control
- Verbal/Written Communication
- Team leadership
- Technical support
- Electrical troubleshooting
- Electrical systems
- Safety oversight
- First aid and CPR
- Report writing
- Security guard license
- Incident reporting
Education and Training
true
Timeline
Security Officer
Allied Universal Security Services
01.2026 - Current
Sales Associate
Verizon Wireless
07.2021 - 09.2023
Head Lifeguard
S.A.F GUARDING
11.2019 - 02.2020
Inventory Receiver
Lowes Home Improvment
11.2018 - 05.2019
Driver
ADESA
07.2018 - 10.2018
Lifeguard/ Swim Instructor
LITTLE DOLPHINS SWIM ACADEMY
01.2018 - 04.2018
Supervisor
SPARKLING POOL SERVICES
08.2014 - 09.2019
CarHop
SONIC DRIVE IN
05.2012 - 12.2012
Associate of Science - Electrical Engineering
Middlesex County College
High School Diploma -
Piscataway Highschool