Devant Coleman
Lansing,MI
Summary
Healthcare customer service professional with extensive experience at excelling in insurance verification and HIPAA compliance. Proven ability to resolve complex issues with empathy, enhancing patient satisfaction. Skilled in referral coordination and adept at utilizing electronic health record systems to streamline processes and improve service delivery.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Chenega Corporation
11.2024 - Current
- Assisted providers with inquiries to enhance understanding of healthcare services and procedures.
- Provided information on insurance plan coverage and eligibility, ensuring clarity for patients.
- Utilized electronic health record systems to document patient interactions and updates accurately.
- Resolved customer complaints by identifying issues and implementing effective solutions
- Assist providers and patients in updating referrals and authorizations by revising authorizations with CPT codes and HCPCS codes
- Assist in training upcoming customer service agents
Customer Retention Specialist
Globe Life And Accident Insurance Company
03.2023 - 08.2023
- Negotiated insurance pricing, terms of sales, and service agreements
- Informed customers regarding billing payment processing and support policies and procedures.
- Engaged with customers regarding resolved issues to uphold high standards of customer service.
- Swiftly addressed inquiries and requests from prospective customers.
Content Moderator
FCR
07.2021 - 08.2022
- Consistently applied fair judgment in content moderation to foster a positive online community.
- Reduced response time for content review, ensuring a safe environment for users.
- Reviewed customer accounts for unusual activity, flagging potential fraud risks for investigation.
- Met deadlines through effective task prioritization.
- Addressed customer inquiries via email, delivering detailed policy and rules information.
- Identified and escalated inappropriate content to ensure platform integrity.
Healthcare Customer Service Representative
Everise
01.2021 - 07.2021
- Maintained composure and professionalism while delivering exceptional support during high call volumes.
- Educated customers on billing, payment processing, and support policies.
- Verified patient insurance to determine eligibility and coverage.
- Collaborated with health providers to ensure accurate documentation and assist with credentialing.
Healthcare Customer Service Representative
Morley Companies
08.2020 - 01.2021
- Ensured HIPAA compliance while managing sensitive patient information to protect client privacy.
- Met customer call guidelines for service levels, handling time and productivity effectively.
- Addressed customer concerns with empathy, resolving issues swiftly to enhance satisfaction.
- Maintained up-to-date knowledge of changes in health insurance policies and regulations.
Education
High School Diploma -
Everett High School
Lansing, MI06-2019
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Call center experience
- Referral coordination
- Customer service
Timeline
Healthcare Customer Service Representative
Chenega Corporation
11.2024 - Current
Customer Retention Specialist
Globe Life And Accident Insurance Company
03.2023 - 08.2023
Content Moderator
FCR
07.2021 - 08.2022
Healthcare Customer Service Representative
Everise
01.2021 - 07.2021
Healthcare Customer Service Representative
Morley Companies
08.2020 - 01.2021
High School Diploma -
Everett High School