Devante Joseph
Saint Martinville,US
Summary
- Dispatcher who is well-versed in shipping policies, delivery requirements, and driver behavior. . Proficient in MS Office . Familiar with WMS . Deadline-driven Employee training . Team development. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Manager
Phenomenex
Lafayette, Louisiana
09.2024 - Current
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coached, mentored and trained team members in order to improve their job performance.
- Streamlined communication channels, improving information flow and decision-making speed.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Directed recruitment, hiring, and training of new staff members.
Order Selector
SYSCO Food Services
Lafayette, LA
08.2023 - 08.2024
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Organized stock on shelves according to predetermined sequence.
- Verified accuracy of orders prior to loading onto delivery trucks.
- Confirmed shipments against purchase orders for correctness of items, quantity, and quality.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Maintained cleanliness of work area by sweeping floors, removing debris from racks and shelves.
- Utilized RF scanner guns to retrieve items from storage locations throughout the facility.
- Recorded item numbers and quantities picked on pick sheets or computer terminals.
- Reported any discrepancies with order fulfillment immediately to supervisor and manager.
- Weighed merchandise as required ensuring compliance with company standards.
- Monitored expiration dates when selecting items for order fulfillment purposes.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Dispatcher/Driver, Warehouse Orders
3C Logistics LLC
Baton Rouge, LA
08.2021 - 08.2023
- Ensured that products were delivered on time in order to provide exceptional customer service
- Kept up-to-date and detailed call records in both a physical and electronic database
- Created budgets, kept track of warehouse costs, and cut costs where I could
- Had an excellent attendance record and was always on time for work
- Documented all changes in the computer tracking system
- Redirected shipments in transit in response to customer requests
- Processed orders, created daily shipping logs, ran bulk pick sheets, processed and printed invoices, and processed and printed invoices.
- Updated records of driver locations, delays, and cancellations.
- Verified driver credentials prior to assigning them a route or task.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Received and dispatched calls for emergency services.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Assigned drivers to appropriate routes based on customer needs.
- Dispatched drivers to meet daily delivery needs for company customers.
- Provided timely updates to customers regarding their orders or requests.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
Certified Caregiver
Arc of St Martin
St Martinville, LA
01.2017 - 12.2020
- Was in charge of daily activities and offered assistance when necessary
- Was in charge of patient education
- Drove patients between rooms, appointments, and testing sites
- Provided in-home care to children and adults with disabilities
- Kept the patient area clean, safe, and well-organized.
- Assisted elderly clients with daily living activities such as bathing, dressing, grooming and toileting.
- Helped create a positive environment for the client by assisting with hobbies or recreational activities.
- Monitored vital signs including pulse rate, temperature and respiration rate.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
Stocker/Cashier
Fred's
St Martinville, LA
06.2014 - 12.2016
- Counted the cash in the register drawer at the start and end of each shift
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Assisted customers in locating and selecting merchandise in any store department
- Prepared beverages and filled food orders for customers.
- Participated in physical inventories of stock on hand periodically.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Packed boxes for shipment using appropriate packing materials.
- Stocked shelves with newly arrived products.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Ensured that all products were labeled properly before stocking the shelves.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School -
St. Martinville Senior High School
Saint Martinville, Louisiana01.2014
Some College (No Degree) - Nursing
South Louisiana Community College
Lafayette, LASkills
- Knowledge of state roads and highways
- Routing orders
- Fast learner
- Computer-savvy
- Physically fit and agile
- Policy Implementation
- Financial Management
- Strategic Planning
- Sales Techniques
- Schedule Preparation
- Time Management
- Cross-functional team management
Timeline
Manager
Phenomenex
09.2024 - Current
Order Selector
SYSCO Food Services
08.2023 - 08.2024
Dispatcher/Driver, Warehouse Orders
3C Logistics LLC
08.2021 - 08.2023
Certified Caregiver
Arc of St Martin
01.2017 - 12.2020
Stocker/Cashier
Fred's
06.2014 - 12.2016
High School -
St. Martinville Senior High School
Some College (No Degree) - Nursing
South Louisiana Community College