Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Devante Marshall

Austin,Tx

Summary

Experienced and published author with 8+ years of expertise in the service-based industry. Proficient in content review, data entry, fraud prevention, customer service, and tech support. Excels in high-pressure environments, demonstrating exceptional problem-solving abilities, pattern detection skills, and a collaborative approach to teamwork. Recognized for optimizing workflows and identifying trends that propel business operations to new heights.

Overview

9
9
years of professional experience

Work History

Self-Published Author

"INFINITY STAR"
07.2017 - Current
  • Wrote, illustrated, proofread, and finalized contents of the book "INFINITY STAR" for self-publishing.
  • Maintained professional relationships with peers and mentors who provided valuable advice during the writing process.
  • Promoted published works through social media platforms, author website updates, email newsletters, and blog posts.
  • Hosted educational panels at conventions like "Dream Con" to teach self-publishing process, covering legalities, marketing, and publications.
  • Built a loyal following through engaging author-reader interactions at book signings, speaking engagements or online platforms.
  • 3 published books, More on the way

Ad Review Specialist

"ByteDance"
08.2021 - 09.2023
  • Reviewed high-priority cases with heightened attention to detail, mitigating potential risks associated with non-compliance issues.
  • Flagged videos for violations and enforced penalties in accordance with company policy.
  • Collaborated with cross-functional teams with updates, trends, new projects, and content landscape.
  • Utilized data tracking tools to monitor and document trends, patterns, and potential risks using ETL Formatting
  • Served as a subject matter expert on various projects, providing valuable input towards achieving project objectives in a timely manner.
  • Recognized as a top performer for two consecutive months, contributing to an improvement in workflow efficiency, which is currently used to this day.
  • Daily goal of 90 task completed per day

Customer Service Representative

"Solix Inc."
09.2019 - 02.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Built rapport with primary care physicians for smoother issue resolution
  • Adhere to HIPPA Compliance.
  • Delivered personalized and empathetic customer service in a high-volume, transaction-based environment.
  • Acted as a single point of contact to resolve inquiries and problems via phone, chat, and email.
  • Averaged a total of 25 fully resolved calls daily

Social Media Marketing Specialist

"Target"
07.2016 - 02.2018
  • Documented customer interactions and ensured accurate records for further review
  • Assisted customers with both current and future purchases, contributing to improved satisfaction and retention
  • Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
  • Increased online engagement through the creation of compelling content tailored to target audiences.

Education

Bachelor of Science - Some College

The Art Institute of Austin
Austin, TX
11.2013

Skills

  • LLM User
  • Apache Airflow
  • Excel, Python, SQL, Power BI, Salesforce, Jira, AutoCAD, Figma, Git
  • Data Visualization, ETL, Tableau, Pandas, Power Query
  • Communication
  • Problem Solving
  • Team Collaboration
  • Leadership
  • Adaptability
  • Attention to Detail
  • Conflict Resolution
  • Time Management

Languages

English
Native or Bilingual

Timeline

Ad Review Specialist

"ByteDance"
08.2021 - 09.2023

Customer Service Representative

"Solix Inc."
09.2019 - 02.2020

Self-Published Author

"INFINITY STAR"
07.2017 - Current

Social Media Marketing Specialist

"Target"
07.2016 - 02.2018

Bachelor of Science - Some College

The Art Institute of Austin

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