Summary
Overview
Work History
Education
Skills
Certification
Projects
Languages
Languages
Timeline
Generic

Devante Moore

Houston,Tx

Summary

Passionate and driven professional with 10 years of experience in the auto industry and 2 years specializing in the final stages of the car purchasing process. Excels in communication, organization and effective data entry. Excels in customer service roles due to 10 plus years in the customer service workforce. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Market Ops

Carvana
Houston, Tx
04.2023 - 01.2024
  • Performed physically demanding tasks, such as loading and unloading vehicles onto company haulers in outdoor conditions, with occasional exposure to inclement or extreme weather.
  • Uploaded customers' information on the WebDealer website to ensure titles and registration would be received within the appropriate time frame of two months.
  • Provided customers with paperwork and answers to any questions they might have regarding their purchase.
  • Ensured that all safety protocols were followed while operating machinery associated with the delivery process.

Title Specialist

Vroom
Houston, Tx
06.2020 - 01.2023
  • Ensuring car buyers have completed all steps prior to receiving license plates includes, but is not limited to, communicating with customers regarding missing information through emails or phone calls, uploading all information in website software (Salesforce), and mailing and shipping license plates to customers.
  • Maintain the accuracy of customers' cases in Google Docs, monitoring the status of completion.
  • Escalating customers' cases to the proper team of the company.
  • Managed communications with clients, providing updates and addressing inquiries throughout the title process.

Lot Attendant

Vroom
Stafford, Tx
01.2017 - 01.2020
  • Greeting arriving and departing customers, responsible for multiple company vehicles, ensuring they were safely brought from the lot to the test drive destination and back.
  • Provide accurate and timely documentation of vehicle checkout and return times.
  • I communicated with customers about the duration of their test drive.
  • Relaying customers' returns to the front desk or through Slack.
  • Provided excellent customer service by responding quickly to requests and addressing complaints in an efficient manner.

Education

High School Diploma -

Alief Taylor
Houston, Tx
06.2012

Skills

  • Verbal communication
  • Written communication
  • Microsoft Office
  • Attention to detail
  • Group management
  • Salesforce
  • Data analysis
  • Data entry
  • Customer interaction
  • Goal setting
  • Multitasking Abilities
  • Time management abilities

Certification

BLS Certification

Projects

Houston Food bank, Created food packages for families during holidays such as thanksgiving. Boys and Girls club, Donated and helped distribute snacks and meals to children enrolled in afterschool and summer programs.

Languages

English

Languages

English
Full Professional

Timeline

Market Ops

Carvana
04.2023 - 01.2024

Title Specialist

Vroom
06.2020 - 01.2023

Lot Attendant

Vroom
01.2017 - 01.2020

High School Diploma -

Alief Taylor

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Devante Moore