Devarius Gilmore
Memphis,TN
Summary
Organized, dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. With a track record in enhancing online sales and customer engagement through innovative marketing strategies and exceptional customer service. Demonstrates adaptability and critical thinking, with a focus on results and a commitment to accuracy and precision.
Overview
7
7
years of professional experience
Work History
Online Sales Associate
CollarxElbow Clothing
04.2018 - 04.2020
- Managed customer service inquiries and complaints for customer satisfaction
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Liaised with product marketing and sales teams to support strategic planning, testing and execution of promoting and selling merchandise
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Developed targeted marketing strategies for increased brand visibility and engagement on social media platforms.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
Content Writer
Freelance Writers
07.2023 - Current
- Wrote and edited high-quality content under deadline pressure with captivating, and authentic approach
- Researched and wrote news stories, articles and reviews for online publications.
- Improved content quality by conducting thorough research into assigned topics and incorporating industry trends.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Ensured accuracy and consistency in all written materials through diligent proofreading and editing..
- Utilized feedback from clients and colleagues to improve content quality.
- Developed content for variety of topics, ranging from history to lifestyle, for multiple websites.
- Enhanced traffic by creating engaging and shareable blog posts, articles, and social media content.
- Tracked content performance and user engagement to inform future content creation, aligning with audience preferences.
- Conducted thorough research for topics to ensure content accuracy and reliability, establishing trust with audience.
- Managed social media accounts, growing follower base through engaging and informative posts.
- Created content for websites and online publications.
- Managed competing deadlines with efficiency.
- Developed and pitched story ideas to editors.
Babysitter
Personal Employer
08.2017 - 08.2022
- Communicated positively with child and guardians.
- Maintained a clean and organized environment to ensure the well-being of child under care.
- Assisted with meal preparation, housekeeping and laundry to support family with additional chores.
- Encouraged positive behavior through example and gentle guidance.
- Developed system for efficiently managing daily routines
- Developed strong relationships with the family, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
High School Diploma Equivalent - English, History, Science, Mathematics
HopeWorks
Memphis, TN01.2020
Skills
- Customer Service
- Work Prioritization
- Deadline Management
- Work Planning and Prioritization
- Adaptability and Flexibility
- Decision-Making
- Attention to Detail
- Project Collaboration
- Clear Communication
- Accuracy and Precision
- Critical Thinking
- Proofreading skills
- Strong Research Abilities
- Effective writing
- Marketing
- Creative Thinking
- Content Writing
- Social media proficiency
Languages
English
Native or Bilingual
Timeline
Content Writer
Freelance Writers
07.2023 - Current
Online Sales Associate
CollarxElbow Clothing
04.2018 - 04.2020
Babysitter
Personal Employer
08.2017 - 08.2022
High School Diploma Equivalent - English, History, Science, Mathematics
HopeWorks