De'Vaughnn Williams
Federal Way,WA
Summary
Enthusiastic, hardworking, ambitious professional who passionately provides detailed, superior service to each client. Gifted at maintaining upbeat attitude while greeting and interacting with clients, well-organized, dependable with outstanding leadership skills and highly accurate when entering data.
Overview
16
16
years of professional experience
Work History
Cosmetic Beauty Advisor
Westman Atelier, Nordstrom
Tacoma, WA
12.2023 - 06.2024
- Provide customers with beauty advice, product recommendations and application techniques.
- Assist in the selection of cosmetics, skin care, fragrance and hair care products to meet customer needs.
- Demonstrated makeup application techniques to customers using a variety of products.
Jewelry Consultant
Kay Jewelers I
Tukwila, WA
07.2021 - 08.2022
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Jewelry Specialist
Fred Meyer Jewelers
Federal, WA
02.2021 - 04.2021
- Met and exceeded high-volume personal sales goals through clientele development and current product knowledge.
- Delivered high quality, value, expertise and superior customer service.
- Received and routed incoming calls and correspondence to promote timely communication.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Licensed Massage Therapist
Olympus Spa
Tacoma, WA
11.2018 - 11.2019
- Worked with 20+ clients per week performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish
- Created written, individualized plans for future treatments and at home care for each client
- Assisted with basic bookkeeping needs such as filing and maintaining clients' records
- Maintained clean and relaxing massage environment for each session
- Recognized by management for providing exceptional customer service.
Licensed Massage Therapist
Massage Envy
Federal, WA
04.2018 - 11.2018
- Collected detailed client information to create numerous individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation
- Leveraged CANVAS software and SOAP charting to input and compile client data gathered from various sources
- Evaluated client care needs, prioritized treatment and maintained session flow
- Perform wide range of modalities and techniques
- Assisted with basic bookkeeping, filing and maintaining clients' records.
Jewelry Consultant
Signet Jewelers
Federal, WA
04.2008 - 09.2011
- Greeted guests and members upon arrival to create positive first impressions
- Collected customer data to build relationships and personalize future client development opportunities
- Worked closely with customers to determine preferences, budgets and tastes for luxury bridal jewelry
- Met and exceeded high-volume personal sales goals through clientele development and current product knowledge
- Followed store opening and closing procedures as per company guidelines
- Recognized by corporate for exceptional customer service.
Education
Diamond Certified -
Diamond Council of America
Nashville, TN07-2022
License Certification -
Cortiva Institute
03.2013
GSI Diamond Essentials - Diamond Education
Gemological Science International
03-2022
GED -
United Indians of All Tribes Foundation
07.2009
AHA OSHA Trained -
Skills
- Dependable and punctual
- Organized
- Flexible
- Customer focused
- Spreadsheet, Word, Excel, PowerPoint & Outlook proficient
- Filing database & records management experience
- Communication and interpersonal skills
Timeline
Cosmetic Beauty Advisor
Westman Atelier, Nordstrom
12.2023 - 06.2024
Jewelry Consultant
Kay Jewelers I
07.2021 - 08.2022
Jewelry Specialist
Fred Meyer Jewelers
02.2021 - 04.2021
Licensed Massage Therapist
Olympus Spa
11.2018 - 11.2019
Licensed Massage Therapist
Massage Envy
04.2018 - 11.2018
Jewelry Consultant
Signet Jewelers
04.2008 - 09.2011
AHA OSHA Trained -
GED -
United Indians of All Tribes Foundation
License Certification -
Cortiva Institute
GSI Diamond Essentials - Diamond Education
Gemological Science International
Diamond Certified -
Diamond Council of America