DEVELON ROBINSON
Oklahoma City,OK
Summary
Proficient leader, technician and military veteran offering more than 28 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Network Support Specialist
Rose State College
01.2022 - Current
- Enhanced network performance by diagnosing and resolving complex technical issues.
- Implemented proactive maintenance measures to prevent potential network outages and ensure system reliability.
- Collaborated with cross-functional teams on infrastructure projects, contributing to successful implementation and on-time completion.
- Assisted with performing network switch maintenance and setup alongside OIR for new deployment projects.
- Provide desktop support for computers including troubleshooting, and installing software, printers, and shared drives.
- Installed and maintained systems running Windows 10, 11, Server 2016 , Server 2019 and Server 2022.
Client Systems Technician
PAR Government for 72ABW/SC
01.2016 - 01.2019
- Streamlined client systems by implementing efficient software upgrades and troubleshooting solutions.
- Reduced downtime for clients with prompt and accurate technical support, resulting in increased productivity.
- Ensured data security by performing regular system backups and maintaining up-to-date antivirus software.
- Managed inventory of hardware and software assets, ensuring timely replacements or upgrades as needed.
- Developed comprehensive documentation for end-users, promoting effective use of technology resources.
Deputy Squadron Commander / IT Project Manager
US Air Force
01.2012 - 01.2016
- Led 210 military, civilian and contract programmers and analysts supporting Air Force's $10.2B AWACS fleet
- Enhanced team efficiency by streamlining communication processes and implementing new procedures.
- Oversaw maintenance of AWACS Managment System used by 3000 personnel
- Directed resolution of 3200 IT trouble tickets; $164M network secured
- Oversaw organization's DoD 8570 compliance program; secured $22K for IA training of 20 personnel
- Assisted with CCRI preparation; protected 20K systems and mitigated 157K cyber threats
Education
Master of Arts in Leadership and Management -
Webster University
Bachelor of Technology in Cyber Security (In-Progress) -
OSU Institute of Technology
Bachelor of Science in University Studies -
Southern Illinois University
A.A.S. in Electronic Systems Technology -
Air University (CCAF)
A.A.S. in Cyber Security -
Rose State College
Skills
- Leadership/Mentoring/Coaching
- Information Systems Security
- Presentations/Public Speaking
- Telecommunications Expertise
- Process Facilitation/Coordination
- Strategic Planning and Analysis
- Operations/Process Improvement
- Allocating/Managing Resources
- Program & Project Management
- Customer Service
- Network Troubleshooting
- Active Directory
Highlight Of Qualifications
- Excellent information security officer with sound interpretive reasoning, and creative problem solving skills coupled with an expansive background in technology and information/personnel security.
- Skilled at team building and implementing personnel involvement and quality control initiatives that increase morale and performance with a proven track record of exceeding productivity, quality, and financial objectives.
- Seasoned communication skills to effectively align strategy with operations, manage large and multi-faceted projects, initiate change, and improve systems to enhance performance, efficiency, and productivity.
Clearance And Certifications
- SECRET, 03/26/24
- CompTIA Security+, 07/22/19
- ISC2 SSCP, 08/31/19
Personal Information2
(402) 850-3522, develon.robinson@gmail.com
Timeline
Network Support Specialist
Rose State College
01.2022 - Current
Client Systems Technician
PAR Government for 72ABW/SC
01.2016 - 01.2019
Deputy Squadron Commander / IT Project Manager
US Air Force
01.2012 - 01.2016
Master of Arts in Leadership and Management -
Webster University
Bachelor of Technology in Cyber Security (In-Progress) -
OSU Institute of Technology
Bachelor of Science in University Studies -
Southern Illinois University
A.A.S. in Electronic Systems Technology -
Air University (CCAF)
A.A.S. in Cyber Security -
Rose State College