Tim Quick
Inglewood,California
Summary
Dedicated and highly skilled Computer Specialist with over 20 years of proven expertise in computer repair, desktop support, networking and website development.
Possess an MCP, CNA and A+ certification. Adept at providing exceptional customer service and technical support. Seeking a technical position to leverage extensive experience and contribute to excellence in service delivery.
Enthusiastic employee with knowledge in help desk support, hardware - software, email account setup, upgrading systems, installing network components and providing informal software demonstrations. Skilled in task prioritization, exemplary customer service and troubleshooting.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Network Support Specialist
IQue Tech Solutions
Los Angeles, California
01.2021 - Current
- Managed and maintained a wide range of networking environments, optimizing connectivity and performance
- Spearheaded the development of custom websites, collaborating closely with clients to meet their specific business needs
- Maintained user accounts in Active Directory and ensured that security policies were adhered to.
- Participated in the design of information technology architectures such as Local Area Networks, Wide Area Networks.
- Administered email accounts, passwords and access rights for users on the network.
- Provided network support to end users, troubleshooting and resolving hardware and software issues.
- Resolved connectivity issues between servers or users' desktops by
utilizing remote desktop connections or telnet sessions.
Computer /Network Support Technician
Best Buck Sites, llc
Inglewood, California
03.2013 - 01.2021
- Provided efficient desktop support to clients, addressing software installations, troubleshooting, system upgrades
- Played a key role in building, configuring local area networks, ensuring seamless data communication
- Developed. maintained e-commerce websites, implementing user-friendly interfaces and secure payment gateways
- Acted as subject matter expert in computer sales, assisting customers in selecting appropriate products based on their needs or preferences
- Assisted in the design and implementation of visually appealing responsive website layouts
- Contributed to the sales team by providing technical insights and recommendations to potential customers.
Help Desk Tech Support
Swinerton Builders, Inc.
12.2009 - 06.2013
- Provided efficient desktop support to clients, addressing software installations, troubleshooting, and system upgrades
- Resolved hardware and software issues through remote assistance, effectively troubleshooting problems and offering solutions
- Collaborated with cross-functional teams to optimize network performance and security protocols
- Fielded help desk customer questions and fulfilled requests.
- Monitored ticketing system queues regularly to ensure fast response times.
- Supported customers with password resets and account customization.
- Utilized remote desktop support tools to access customer computers remotely for diagnosis and repair.
Desktop Support Technician
Northrop Grumman
El Segundo, CA
05.2003 - 01.2010
- Oversaw daily performance of computer systems.
- Conferred with staff, users and management to establish requirements for new systems or modifications.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.
- Conducted training sessions for end users on basic use of software applications like MS Office Suite.
- Resolved customer service requests in a timely manner according to established SLAs.
- Diagnosed network connectivity issues by troubleshooting LAN and WAN components including routers, switches and cables.
Education
Microsoft Certified Professional (MCP) - Certified Novell Administrator (CNA) - CompTIA A+ Certified -
Computer Educational Institute
09.2004 - 05.2005
No Degree - Mass Communications
Jackson State University
Jackson, MSHigh School Diploma -
Morningside High School
Inglewood, CA 09.1985 - 06.1989
Skills
- Computer Repair and Troubleshooting
- Desktop Support
- Networking (LAN/WAN)
- Website Development (HTML, CSS, JavaScript)
- Team Leadership
- Remote Support
- Hardware Installation
- Network Administration
- Installation and Repair
- Computer Configurations
- Help Desk Support
- Software Installation
- Hardware and Software Installation
Timeline
Network Support Specialist
IQue Tech Solutions
01.2021 - Current
Computer /Network Support Technician
Best Buck Sites, llc
03.2013 - 01.2021
Help Desk Tech Support
Swinerton Builders, Inc.
12.2009 - 06.2013
Microsoft Certified Professional (MCP) - Certified Novell Administrator (CNA) - CompTIA A+ Certified -
Computer Educational Institute
09.2004 - 05.2005
Desktop Support Technician
Northrop Grumman
05.2003 - 01.2010
High School Diploma -
Morningside High School
09.1985 - 06.1989
No Degree - Mass Communications
Jackson State University
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