Kyle Tanner
Milton,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Information Technology position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Network Support Specialist
Homeland Response Force
Harrisburg/Fort Indiantown Gap, PA
04.2023 - Current
- Implemented proactive contingency measures to prevent potential network outages and ensure system reliability.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
- Troubleshot failed drives, warnings and unscheduled reboots.
- Managed software and hardware issues for end-users.
- Served as escalation point for high-priority incidents, coordinating resources effectively to restore service quickly.
- Collaborated with cross-functional teams on projects, contributing to successful implementation and on-time completion
- Managed software and hardware issues for end-users
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Conducted regular audits of hardware and software inventory to maintain accurate records and facilitate efficient resource allocation
25B Information Technology Specialist
Pennsylvania Army National Guard
Fort Indiantown Gap, PA
03.2022 - Current
- Implemented and maintained VLANs.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Diagnosed and resolved hardware and software issues.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Evaluated emerging technologies for potential integration into existing workflows based on best-fit analysis considering factors such as budget limitations or compatibility with other tools being used at the time
Postal Support Employee
United States Postal Service, USPS
Potts Grove, PA
04.2022 - 03.2023
- Provided service and sales to walk-in customers.
- Resolved problems, improved operations and provided exceptional service.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Order Selector
Weis Distribution
Milton, PA
02.2018 - 04.2022
- Checked inventory and selected products from specific locations based upon availability.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours; night, weekend, and holiday shifts.
15T10F Blackhawk Maintainer/Crew Chief
Pennsylvania Army National Guard
Fort Indiantown Gap, PA
10.2016 - 03.2022
- Maintained inventory systems and aircraft data systems and documented aircraft maintenance and services in electronic systems.
- Used military software to maintain aircraft records.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Interpreted, advised and performed all required maintenance procedures and policies to repair aircraft and related equipment.
- Performed day-to-day maintenance, including end-of-runway postflight, preflight and thru-flight special inspections and phase inspections.
Medical Laboratory Assistant
Geisinger Medical Center
Danville, PA
02.2011 - 01.2017
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Helped management optimize laboratory processes for maximum efficiency and performance.
Education
25B Information Technology Specialist
US Army Signal School
Fort Gordon03.2023
Some College (No Degree) - Information Technology With Support Emphasis
Pennsylvania College of Technology
Williamsport, PASkills
- Maintenance and Repair
- Analytical and Critical Thinking
- Flexible and Adaptable
- Decision-Making
- Troubleshooting
- Documentation
- Problem solving ability
- Technical Support
Timeline
Network Support Specialist
Homeland Response Force
04.2023 - Current
Postal Support Employee
United States Postal Service, USPS
04.2022 - 03.2023
25B Information Technology Specialist
Pennsylvania Army National Guard
03.2022 - Current
Order Selector
Weis Distribution
02.2018 - 04.2022
15T10F Blackhawk Maintainer/Crew Chief
Pennsylvania Army National Guard
10.2016 - 03.2022
Medical Laboratory Assistant
Geisinger Medical Center
02.2011 - 01.2017
25B Information Technology Specialist
US Army Signal School
Some College (No Degree) - Information Technology With Support Emphasis
Pennsylvania College of Technology
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