Deven Durant
H&R Block
Eddington,ME
1
Language
4
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Tax Professional
2 Years 3 Months- Prepared tax returns for clients following established guidelines and regulations.
- Assisted clients in gathering necessary documentation for accurate tax submissions.
- Provided clear explanations of tax processes and answered client inquiries promptly.
- Reviewed client information to identify eligible deductions and credits accurately.
- Maintained organized records of client interactions and tax filings for compliance.
- Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, regulations affecting taxation practices.
- Managed a diverse portfolio of clients, delivering high-quality service and fostering long-term relationships.
- Utilized point-of-sale systems for processing transactions and managing customer payments effectively.
- Documented customer interactions and feedback in the database for future reference.
- Addressed customer concerns professionally, ensuring satisfaction with products and services offered.
- Completed over 350 tax returns per season.
Customer Service Representative
2 Years 7 Months- Assisted in maintaining 300 vending machines per month by restocking inventory and performing routine maintenance.
- Monitored product selection and user feedback to optimize offerings in vending machines.
- Collaborated with team members to troubleshoot technical issues with vending equipment.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Sorted incoming shipments to facilitate efficient inventory management and organization.
- Conducted regular inventory checks to verify stock levels and accuracy of records.
- Loaded, unloaded, and moved material to and from storage and production areas.
P-10
1 Year 4 Months- Conducted routine inspections to identify preservation needs and potential hazards.
- Applied protective coatings to various surfaces using appropriate tools and techniques.
- Documented processes and findings for compliance with industry standards and regulations.
- Executed rust repair procedures on metal surfaces to enhance longevity.
- Collaborated with team members to assess preservation strategies and implement improvements.
- Utilized grinding equipment for surface preparation before applying coatings or repairs.
- Applied protective coatings to 100% of the interior of ships to enhance durability and prevent corrosion on vehicles.
- Maintained tools and equipment in optimal condition for effective painting tasks.
Ramp Agent
4 Months- Coordinated luggage transfers between aircraft and terminal for efficient passenger flow.
- Performed safety checks on ground equipment to ensure operational readiness and compliance.
- Assisted in loading and unloading cargo, ensuring proper weight distribution for flights.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.
Assistant Manager
1 Year 9 Months- Provided training to new team members on customer service protocols and systems.
- Monitored daily operations of 1500 customers per day to maintain high standards of cleanliness and safety.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved guest inquiries and concerns to enhance overall customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Computer proficiency
Complaint handling
Payment processing
Client relations
Product knowledge
LANGUAGES
English
Timeline
Tax Professional
H&R Block
01.2024 - 04.2026Read More
Ramp Agent
Bangor International Airport
09.2023 - 01.2024Read More
P-10
Bath Iron Works
03.2023 - 07.2024Read More
Customer Service Representative
Automatic Vending & Games
12.2021 - 07.2024Read More
Assistant Manager
Movie Rocket
10.2021 - 07.2023Read More
Maine Virtual Academy
High School Diploma
Read More