Deven Hoover
Vallejo,CA
Summary
Results-driven Pest Control Technician,
skilled in pest management techniques and customer service. Proven track record in effectively eliminating infestations while adhering to safety protocols. Adaptable and dependable, I foster strong client relationships through proactive education and attentive service, ensuring optimal pest prevention and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Terminix
Petaluma, CA
08.2013 - 11.2024
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Drove to customer residences and places of business to inspect for pests.
- Adhered to most stringent safety procedures when applying chemicals.
- Inspected commercial and residential buildings and structures for pest issues.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Inspected equipment for proper functionality to effectively facilitate application.
- Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
- Collaborated closely with sales representatives, providing expert advice on potential services to offer prospective clients during consultations.
- Enhanced team efficiency by collaborating with colleagues to develop new strategies for tackling challenging pest situations.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
Education
Napa High
Napa, CASkills
- Dependable and reliable
- Safety protocols
- Chemicals handling
- Valid State driver's license
- Clean driving record
- Equipment maintenance
- Pest management techniques
- Adaptable
- Service sales
- Appointment scheduling
- Conflict mediation
- Pest management solutions
- Safety precautions and procedures
- Chemical application experience
- Job site preparation
- Service planning
- Chemical storage
- Time tracking
- Integrated pest management
- Vehicle maintenance
- Creative problem solving
- Pest biology
- Pest inspection
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Certification
Branch 2 field rep license
Branch 3 field rep license
Additional Information
Over a decade of experience
Timeline
Pest Control Technician
Terminix
08.2013 - 11.2024
Napa High