Deven Ray
Woodridge,IL
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in team leadership and cash handling. Proven ability to enhance customer satisfaction through effective problem-solving and personalized service. Recognized for fostering a positive team environment and achieving sales growth through upselling strategies. Committed to maintaining high standards of cleanliness and efficiency.
Overview
8
8
years of professional experience
Work History
Actor
Zombie Army Productions
10.2022 - Current
Barista
Starbucks
08.2018 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Shift Supervisor
Starbucks
05.2021 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Actor / Room Leader
Zombie Army Productions
10.2016 - 10.2021
Cashier
Jewel-Osco Pharmacy
05.2017 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Team Member
Panera Bread
11.2016 - 11.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Downers Grove South High School
Downers Grove, IL06.2017
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Cleanliness
- Team leadership
- Adaptive and creative
- Up-selling
Timeline
Actor
Zombie Army Productions
10.2022 - Current
Shift Supervisor
Starbucks
05.2021 - 12.2023
Barista
Starbucks
08.2018 - Current
Cashier
Jewel-Osco Pharmacy
05.2017 - 07.2018
Team Member
Panera Bread
11.2016 - 11.2016
Actor / Room Leader
Zombie Army Productions
10.2016 - 10.2021
High School Diploma -
Downers Grove South High School