Open To Work
Devenn Viray
Vacaville,CA
Summary
Results-oriented IT Support Professional with over 5 years of experience in delivering Tier 1–2 support in Microsoft and cross-platform environments. Expertise includes supporting Windows and macOS users, administering Google Workspace and Okta, and managing endpoints with Intune and Jamb. Demonstrates strong documentation skills and effective communication in diverse client settings.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
IT Specialist I
Valley Strong Credit Union
Fairfield, CA
08.2025 - Current
- Provide Tier 1–2 technical support for branches and HQ in a security and compliance-focused Microsoft environment
- Troubleshot Windows, Microsoft 365, VPN, printing, peripherals, and user issues, improving user experience through remote support via RDP and EV Reach
- Administered Intune for Windows endpoints, ensuring compliance through effective management of enrollment, policies, configuration profiles, and app assignments
- Supported identity and email administration in AD/Entra ID and Exchange Online, managing mailbox permissions, delegations, shared mailboxes, and distribution lists to ensure smooth communication
- Installed operating systems and applications on user devices, enabling functionality and accessibility for end-users.
- Enabled collaboration in Teams and Office applications, coaching users on self-service and remote-friendly setups to enhance productivity
- Updated ticket statuses in Jira and documented fixes and how-to guides in Confluence.
IT Consultant (MSP / Multi-Client Support)
The Linde Group
Berkeley, California
11.2022 - 12.2024
- Provided Tier 1–2 support via phone, email, and remote desktop for diverse client environments and platforms, ensuring timely issue resolution
- Triaged and resolved tickets in Jira, Linear, and ServiceNow and escalated complex issues with strong handoffs to senior teams
- Supported macOS and Windows users, administered Google Workspace, managed Okta access workflows, and streamlined device provisioning processes
- Managed MDM tools including Jamf and Intune, enforcing policies and ensuring compliance with requirements
- Executed laptop builds, hardware replacements, and application deployments while enhancing client documentation in Confluence for improved knowledge sharing
- Developed SOPs and user-facing documentation, and conducted end-user training for distributed teams across East Coast and Europe to facilitate smoother onboarding
IT Support Specialist II
Computer Care
South San Francisco, California
07.2021 - 12.2022
- Managed 50+ weekly tickets, delivering end-user support and resolving desktop hardware and software issues to enhance user satisfaction.
- Executed device deployments and imaging while administering Apple and Windows endpoints using Jamf and Intune to ensure operational readiness.
- Troubleshot hardware issues and coordinated with service providers to expedite end-user repairs, reducing downtime.
- Executed patch management and system updates, ensuring endpoint stability and security.
- Supported IT asset tracking and procurement using ServiceNow
- Authored SOPs and user-facing documentation and provided end-user training
- Collaborated with team members to streamline IT support processes and enhance workflows.
IT Help Desk Technician
TheRealReal.com
Brisbane, California
12.2019 - 12.2021
- Delivered hardware, software, and network support via Zendesk, improving user experience and satisfaction.
- Supported migration of 200+ users to Okta and resolved access-related issues during transition.
- Facilitated onboarding of new employees by setting up devices and accounts for smooth integration.
- Supported technical installs for flagship stores and provided remote support.
- Conducted training sessions on software tools and best practices, enabling users to maximize resource utilization.
- Executed regular maintenance tasks including virus scans, system backups, and disk cleanups to ensure system integrity.
- Created and maintained IT policies and knowledge base documentation
Education
High School Diploma -
Baden High School
South San Francisco, CA05-2010
Skills
- Tier 1–2 support for Windows and macOS
- Hardware and software troubleshooting
- User access management
- Identity and access management
- Active Directory and MFA/SSO
- Microsoft Intine endpoint management
- Google Workspace administration
- Remote desktop support
- Service operations with Jira and ServiceNow
- Lifecycle operations for onboarding/offboarding
- Documentation and training materials development
- Networking basics and VPN diagnostics
Certification
Jamf Certified Associate
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$65000/yr - $200000/yrTimeline
IT Specialist I
Valley Strong Credit Union
08.2025 - Current
IT Consultant (MSP / Multi-Client Support)
The Linde Group
11.2022 - 12.2024
IT Support Specialist II
Computer Care
07.2021 - 12.2022
IT Help Desk Technician
TheRealReal.com
12.2019 - 12.2021
High School Diploma -
Baden High School