DeVere Coles
Staten Island,NY
Summary
I am a Highly-motivated employee with a desire to take on new challenges. I have exceptional communication skills and a strong work-ethic. I am very adaptable and have exceptional interpersonal skills. I have experience in management, restaurant/ entertainment, maintenance, computer efficiency, & retail/ sales. I am also skilled profoundly in customer service. I"m excited to show what I can bring to the table, adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Coach/Lead Kitchen Supervisor
SweetGreen
Manhattan, NY
03.2021 - 12.2023
- Assisted head coach in Managing a staff of 64 team members and 4 shift leaders
- Assisted in several NSO (new store opening)
- Reconcile invoices
- Create schedules/edit payroll (Developed weekly schedules for kitchen personnel to ensure efficient coverage during peak hours.)
- Management & training of an entire staff of employees
- Worked as a team member performing cashier duties, product assistance & cleaning
- In charge of ringing up customers in a time efficient manner, always providing a high level of customer service
- Stocking areas, as well as maintaining a clean work environment for guests & employees
- Food preparation, prevention of food borne illness
- Responsible for accurately counting & documenting the register and safe daily
- Ensured compliance with food safety regulations and quality control standards.
Floor Manager
Buffalo Wild Wings
Staten Island, NY
05.2019 - 12.2021
- Welcoming and sitting diners comfortably in the dining section
- Assigned tasks to team members in accordance with their skillset.
- Conducted regular audits of store operations to ensure compliance with company standards.
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Coached team members on customer service techniques and provided feedback on performance.
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
- Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations
Stand Manager
Yankee Stadium
Bronx, NY
05.2020 - 01.2021
- Manager of customer relations & sales
- In charge of setting employee schedules
- maintaining time clocks, and working with Microsoft Word
- Organizing team roles and evaluating employee performance
- Documenting operational tasks and reporting to upper-level management
- Assist with new employee onboarding and training program
- Developed strategies to increase sales, such as promotional campaigns and discount offers.
- Recruited, trained, and supervised new employees on company policies and procedures.
Shift Manager
The Lunch Box
Staten Island, NY
12.2016 - 01.2018
- Management of an entire staff
- Worked as a team member performing cashier duties, product assistance & cleaning
- In charge of ringing up customers in a time efficient manner, always providing a high level of customer service
- Stocking areas, as well as maintaining a clean work environment for guests & employees
- Food preparation, prevention of food borne illness
- Responsible for accurately counting & documenting the register daily
Team Member
Mikes Olympic Grill
Staten Island, NY
09.2017 - 12.2017
- Responsible for cleansing, peeling, & preparing various ingredients for a commercial kitchen
- Meal preparation in accordance with customers dietary request
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
High School Diploma -
Susan E. Wagner High School
1200 Manor Rd, Staten Island, NY 1031406.2018
Skills
- 5 years Communication & Interpersonal skills
- 7 years Management
- Customer Service
- 7 years Organization
- 7 years Meal Preparation
- 10 years Food Handling
- 7 years Time Management abilities
- 10 years Leadership (decision-making, goal-setting & completion)
- 7 years Strong Problem Solving
- 10 years
- Employee evaluation
- Kitchen management
- Cooking
- Restaurant experience
- Cleaning
- Supervising experience
- Food production
- Food safety
- Cashiering
Certification
- Food Handler Certification
- OLCC Service Permit
- MAST Permit
- TABC Certified
- Bartender License
Timeline
Assistant Coach/Lead Kitchen Supervisor
SweetGreen
03.2021 - 12.2023
Stand Manager
Yankee Stadium
05.2020 - 01.2021
Floor Manager
Buffalo Wild Wings
05.2019 - 12.2021
Team Member
Mikes Olympic Grill
09.2017 - 12.2017
Shift Manager
The Lunch Box
12.2016 - 01.2018
High School Diploma -
Susan E. Wagner High School