Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Luce Technologies
Futurecall West
06.2016 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Passionate about learning and committed to continual improvement.
Customer Service Representative
Futurecall West
02.2019 - 02.2024
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts - Audio Communications Associate
Pikes Peak State College Colorado Springs CO
Colorado Springs, CO
07.2024
High School Diploma -
Roosevelt High School East Chicago Indiana
East Chicago, IN
08.1978
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Flexible and Adaptable
Dependable and Responsible
Timeline
Customer Service Representative
Futurecall West
02.2019 - 02.2024
Luce Technologies
Futurecall West
06.2016 - Current
Associate of Arts - Audio Communications Associate
Social Emotional Behavior Specialist at West Des Moines Community Schools/Kids WestSocial Emotional Behavior Specialist at West Des Moines Community Schools/Kids West