DEVI AARTHI SURENDRAN

Client: National Life Group, USA

• Collaborated on stages of software development lifecycle from requirement gathering to production releases.
• Liaised with clients to better understand business needs and current market landscape and transform them into technical and functional design documents.
• Created a productive strategy for the prompt execution of products in production which resulted in a 40% improvement in productivity.
• Participated in software field testing to verify performance of developed projects. Brainstormed ideas to resolve System Integration related issues in User Acceptance Test phases.
• Lead a team of developers, assigned tasks and monitored performance against targets. Set goals and formalized policies within product roadmap to maximize team performance and keep project on-task.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Analyzed source system and interacted with front-end team to have effective communication in project requirements, key updates on project milestones and deadlines.
• Documented technical workflows for business needs, improvised Quality Management service and to to educate newly hired employees

Clients: The Hartford Financial Services Group, Metropolitan Life Insurance (MetLife)

• Liaised with customers, management, and business operations team to better understand customer needs and recommend appropriate solutions.
• Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality of the product by 65%.
• Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
• Documented the Operational Process Handbook for maintenance support, senior management, and clients; Reduced the effort needed for technical analysis by 70%
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
• Ensured the product successfully moved to production by taking care of both pre-production and post-production activities
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.