Devin Alicea
Menifee,CA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
12
12
years of professional experience
Work History
Customer Programs Specialist I
Southern California Gas Company
12.2021 - Current
- Responsible for the administration, promotion, and coordination of various customer programs as it relates to 3PP Solicitation and overall Energy Efficiency program success.
- Analyze routine issues, problems, data within the department and recommend potential solutions
- Followed all company policies and procedures to deliver quality work.
- Assists in reviews and monitors contract performance and management, adherence to regulatory program rules and business controls.
- Regularly collaborates and coordinates with energy efficiency contractors, key stakeholders, and other utility counterparts including the Energy Division of the California Public Utilities Commission
- Create process documents for various stages of the solicitation process, internal and external reporting, meeting agendas, PowerPoint presentations, and correspondence for weekly and monthly external client meetings
- Successfully develop monitoring program budgets exceeding $20 Million.
Customer Service Representative – Redlands Call Center
Southern California Gas Company
08.2016 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Prioritize emergency orders, actively listen to customers and city agents to evaluate risk of the situation and appropriate response
Administrative Assistant – Land & Right of Way
Southern California Gas Company
01.2015 - 08.2016
- Supported Land and Right of Way Manager, Advisors and Land specialists in budget reporting, right of way reports,
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Legal Secretary for Shareholder– Land Use Department
Gresham Savage, Attorneys at Law
02.2012 - 01.2015
- Responsible for assisting 6 California Environmental Quality Act (“CEQA”) and Litigation attorneys by performing clerical and administrative duties including managing attorney’s calendar, maintain client files, time-keeping, and billing
- Prepare correspondence and legal papers such as summonses, complaints, motions, and responses under the supervision of an attorney or a paralegal
- Assisted paralegals with special projects including Right-of Way research, entitlement timelines, and preparation of submittals and applications to city’s Land Use Services departments.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
Education
Ordained Minister - Leadership and Team Building
Generations Church Ministry School
Moreno Valley, CA01.2019
Some College (No Degree) - Completed courses in general education with an emphasis in Science
California State University Fullerton
Fullerton, CASkills
- Customer Relations and Interpersonal Skills
- Management collaboration
- Advanced Communication
- Expert Problem Solving
OUTREACH
- 01/01/02, 12/31/18, The Leukemia & Lymphoma Society, Los Angeles, California, Supporter and Volunteer
- 01/01/19, Myanmar Chicken Farm, Event Coordinator and supporter
Timeline
Customer Programs Specialist I
Southern California Gas Company
12.2021 - Current
Customer Service Representative – Redlands Call Center
Southern California Gas Company
08.2016 - 12.2021
Administrative Assistant – Land & Right of Way
Southern California Gas Company
01.2015 - 08.2016
Legal Secretary for Shareholder– Land Use Department
Gresham Savage, Attorneys at Law
02.2012 - 01.2015
Ordained Minister - Leadership and Team Building
Generations Church Ministry School
Some College (No Degree) - Completed courses in general education with an emphasis in Science
California State University Fullerton
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