DEVIN ARANGO-STRAW
Wesley Chapel,FL
Summary
Collaborative team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experienced trainer with the skills and ability to identify way to set up teams for success. Skilled and have the ability to identify gaps in customer understanding in software and taken the initiative to create supporting documents and videos that have been used industry wide to close those gaps.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
Deltek
07.2021 - Current
- Provided customer onboarding and training to ensure successful product adoption.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Maintained up-to-date knowledge of industry trends related to customer success management.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Researched new technologies and initiatives to improve customer experience.
Credit Card Specialist
Chase, J.P Morgan Chase
Tampa, FL
01.2020 - Current
- Analyzed and verified financial information to ensure accuracy of application data.
- Reviewed customer applications for credit card approval.
- Responded to inquiries from customers regarding their credit cards and accounts.
- Resolved disputes over billing errors or unauthorized charges.
- Communicated with internal departments on any changes in customer accounts.
- Provided guidance to customers on how to use their credit cards responsibly and effectively.
- Assisted customers with payment plans and other special arrangements as needed.
Franchise Owner
Pro Cleaning Systems Of Orlando
Oviedo, Florida
04.2018 - 12.2019
- Developed and implemented a marketing strategy to increase customer loyalty and brand awareness.
- Conducted regular meetings with staff members to ensure high standards of service delivery.
- Negotiated contracts with suppliers to secure competitive prices for goods and services.
- Recruited, trained and managed a team of employees to deliver excellent customer service.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Analyzed market trends in order to identify opportunities for growth within the franchise network.
Education
Associate of Arts - Liberal Arts And General Studies
Hillsborough Community College
12.2015
Skills
- Client Relations
- Customer Account Management
- Training
- Strategic Planning
- Customer Retention
- Training and mentoring
- Business Development
- Customer Relationship Building
- Revenue Growth
- Proficient in Specpoint
Accomplishments
- Deltek Achievers Rewards- Collaboration, Team Work, Customer Care 2023-2024
- Stand Out Rookie of the Month- Chase 2021
Timeline
Customer Success Manager
Deltek
07.2021 - Current
Credit Card Specialist
Chase, J.P Morgan Chase
01.2020 - Current
Franchise Owner
Pro Cleaning Systems Of Orlando
04.2018 - 12.2019
Associate of Arts - Liberal Arts And General Studies
Hillsborough Community College