Devin Attili
Rochester,USA
Summary
Resourceful technical specialist with expertise in troubleshooting and solution delivery across diverse industries. Communicates effectively with users to ensure successful software and hardware utilization, enhancing first-call resolution rates. Committed to ongoing professional development and elevating customer experiences through proactive support and training initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Desk Technician
TEKsystems, URMC ISD Contract
Rochester, Ny
09.2025 - Current
- Provided first and second level technical response to maintenance, urgent, and eRecord problems on URMC computer network, supporting both Medical Center and offsite locations.
- Utilize strong technical expertise to resolve new and existing problems related to desktop and software technologies.
- Maintain working knowledge of wide range of URMC systems and technologies.
- Use independent judgement in decision making when faced with unique customer situations.
- Provide technical expertise and compassion handling customer needs and meeting customer satisfaction and meeting enterprise strategic goals.
- Coordinated system outage updates, collaborating with technical groups to ensure clear communication and minimize downtime.
- Provide appropriate communication to other technical support staff. Develop and maintain appropriate documentation.
- Managed after-hours operations, overseeing email admin tasks and ensuring timely addressing or routing of paged tickets to appropriate teams through effective cross-team communication.
- Keep abreast of current desktop, network, and LAN technologies through continuing education, journal review, web searches, and on-the-job training.
Pre-Apprentice
Local 13 Plumbers and Steamfitters
Rochester, USA
04.2024 - Current
- Installed plumbing infrastructure for various projects, enhancing overall functionality.
- Executed HVAC installations to improve climate management solutions.
- Managed pipe fitting operations, ensuring adherence to specifications and contributing to project integrity.
- Supported foreman on municipal jobs, focusing on schools and parks, along with local enterprises.
- Provided truck driving and transportation support, facilitating timely project execution.
Financial Advisor
Vision Financial Group
Rochester, USA
07.2023 - 05.2024
- Utilized technology and AI to enhance communication and broaden potential client outreach.
- Guided clients in financial planning and investment strategies tailored to their specific goals.
- Advised clients on investment strategies and financial planning options.
- Analyzed market trends to provide informed recommendations to clients.
Optical Technician
Optimax Systems inc
Rochester, USA
10.2022 - 10.2023
- Performed interferometer measurements using proprietary software to ensure precision in optical components.
- Accurate data recording, precise measurements down to the millimeter
- Executed quality control inspections to maintain high product standards and compliance.
- Executed traditional polishing techniques on high-quality lenses to achieve optimal clarity and performance.
Contact Center Specialist
ESL Federal Credit Union
Rochester, USA
05.2021 - 10.2022
- Resolved customer complaints, achieving high satisfaction rate and minimizing escalations to management.
- Delivered customer service in call center by addressing member inquiries and providing tailored solutions, enhancing member experience.
- Simplified technical concepts for non-technical members, aiding understanding of mobile banking and troubleshooting, reducing call volume.
Customer Service Specialist
Wegmans Food Markets
Rochester, USA
10.2015 - 05.2021
- Collaborated across departments in Rochester stores to deliver exceptional customer service.
- Led a team in the sub shop, adopted new processes and implemented during working hours. Worked closely 1 on 1 with team members to maintain growing business.
- Coordinated Restaurant Foods operations, managing high production volume while ensuring food safety standards.
- Monitored financials and inventory for departments, ordering products to maintain stock levels during peak times.
Education
High school diploma -
Arcadia High School
06-2015
Skills
- Technical support
- Customer Support
- Desktop support
- Remote support
- Network troubleshooting
- Troubleshooting techniques
- System diagnostics
- Hardware support
- Software installation
- Windows
- Technical communication
- User guidance
Certification
• Google IT Technical Support, 10/01/24, Present, IT Security: Defense against the digital dark arts, System Administration and IT Infrastructure Services, The Bits and Bytes of Computer Networking, Operating Systems and You: Becoming a Power User, Technical Support Fundamentals, Certificate linked in resume
Timeline
Service Desk Technician
TEKsystems, URMC ISD Contract
09.2025 - Current
Pre-Apprentice
Local 13 Plumbers and Steamfitters
04.2024 - Current
Financial Advisor
Vision Financial Group
07.2023 - 05.2024
Optical Technician
Optimax Systems inc
10.2022 - 10.2023
Contact Center Specialist
ESL Federal Credit Union
05.2021 - 10.2022
Customer Service Specialist
Wegmans Food Markets
10.2015 - 05.2021
High school diploma -
Arcadia High School