Justin Woofter
Clarksburg,WV
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Service Desk Technician
Ntiva, Inc
01.2021 - 10.2024
- Mentored junior technicians by sharing knowledge and best practices, fostering a collaborative work environment within the team.
- Created comprehensive documentation of processes and procedures to aid in training new technicians.
- Developed knowledge base articles for common issues, enabling faster resolutions for endusers.
- Improved user experience by creating user-friendly guides on how to use various tools and applications relevant to their job functions.
- Managed ticketing system effectively, prioritizing tasks based on urgency and impact on business operations.
- Participated in cross-functional teams to support IT projects, contributing technical expertise as needed.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
System Administrator
Notre Dame High School
08.2016 - 03.2020
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Adopted cost-effective, useful solutions to implement into current systems.
- Installed and configured network printers and other peripheral devices.
- Analyzed network traffic and performance metrics to optimize system performance.
IT Field Technician
RESA VII
03.2010 - 10.2013
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Ensured data security by installing antivirus software, firewalls, and other protective measures to protect client information.
- Managed inventory of hardware components, keeping track of equipment status and ensuring timely replacement when necessary.
- Optimized server efficiency by conducting regular maintenance checks and updating software as needed.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
High School Diploma -
Notre Dame High School
Clarksburg, WVSalem University
Salem, WV 09.2001 - 05.2003
Fairmont State University
Fairmont, WV 09.2004 - 05.2005
Skills
- Remote Support
- Software Installation
- Network Connectivity
- Technical Support
- End-User Training
- System Administration
- Customer Service
- Application support
Martial Arts, Cooking, Painting and Gaming
I have Trained in Chinese Martial Arts for Close to 10 years
Cooking is a love of mine, I have done it privately and professionally since the age of 16.
I enjoy sitting down and playing table top and video games when time allows.
Part of the table top gaming is building and painting miniature models.
Timeline
Service Desk Technician
Ntiva, Inc
01.2021 - 10.2024
System Administrator
Notre Dame High School
08.2016 - 03.2020
IT Field Technician
RESA VII
03.2010 - 10.2013
Fairmont State University
09.2004 - 05.2005
Salem University
09.2001 - 05.2003
High School Diploma -
Notre Dame High School