Devin Autry
Decatur,GA
Summary
A seasoned Database Administrator and custom application support specialist with over fifteen years of invaluable IT expertise, dedicated to proficiently handling the design, implementation, upkeep, analysis, and adept support of diverse corporate technical requirements.
Overview
17
17
years of professional experience
Work History
Database Administrator & Application support specialist
Andmore
Atlanta, GA
08.2015 - 02.2024
- Managed over 100 Microsoft SQL Server databases in a Windows environment, handling tasks like administration, maintenance, upgrades, migrations, recoveries, and reporting
- Provided comprehensive support for various systems including CRM, security, finance, registration, and custom software
- Instrumental in decommissioning and modern solution implementation for legacy systems, overseeing data migration and ensuring integrity
- Documented system functionality and conducted training for over 100 employees
- Successfully orchestrated critical database recoveries during system-wide corruption incidents, minimizing disruption
- Utilized reporting tools like SSRS, Crystal Reports, Power BI, Excel, and D365 Dashboards to deliver actionable insights to executive leadership
- Administered Microsoft Dynamics D365 using Power Platform, implementing modifications and automations with Power Automate
- Proficient in SSIS and Kingswaysoft for developing ETL processes across data warehouses, vendor SFTPs, cloud storage, and internal systems
- Served as the primary liaison between IT and vendors, facilitating collaborative efforts
- Contributed to implementing and maintaining a wayfinding system using AutoCAD and Illustrator.
Product Specialist
Retail Data Systems
Marietta, GA
10.2011 - 08.2015
- Maintained and customized SQL-based databases using SQL Server Studio Manager for retail clients, specializing in CounterPoint, Aloha, RPOS, and Macromatics systems.
- Trained managers at twenty client sites on retail system operation and functionality.
- Analyzed daily business routines and implemented best practices for inventory counts, security, and accountability.
- Ensured system integrety by monitoring and updating daily automated database and ticket log backups.
- Modified CounterPoint systems per client requests, including implementing special functions and customized reports.
- Continuous support on implemented client systems including reporting errors, software updates, and hardware/networking issues, using remote applications and onsite visits.
- Led a three-member team in installing, configuring, and updating PCI firewalls at customer sites.
Sales, IT, and POS Support Specialist
Ponier Music
Kennesaw, GA
08.2009 - 08.2010
- Installed, configured, and supported a complete CounterPoint POS hardware and software system across three retail music locations while training nine staff in system functions and reporting abilities
- Presented legacy inventory data and relayed technical information as the IT Liaison between the POS company and internal management
- Oversaw all POS operations, which included testing and applying upgrades and implementing manager functions
- Diagnosed and troubleshot hardware and software issues across all three locations, including connectivity problems and malfunctioning scanners or printers.
Application Support Specialist
Floor and Décor Outlets
Kennesaw, GA
02.2008 - 06.2009
- Maintained and updated spreadsheets containing backup data, report testing results, and other internal lists
- Resolved technical issues with cash register application software, including connectivity errors and version updates for internal users at 35 sites nationwide
- Conducted and archived system backups using UNIX commands
- Monitored application activity with UNIX commands to ensure system uptime.
Senior POS Installer and Service Tech
Retail Data Systems
Marietta, GA
09.2006 - 01.2008
- Resolved POS software and hardware issues weekly across 500+ retail sites through troubleshooting efforts.
- Created ghost images for POS terminal deployment using Norton Ghost
- Created training and instructional documentation detailing best practices for technical processes that decreased project time by half
- Trained System Installers on proper equipment set-up, initial installation, and testing procedures
- Performed system upgrades and rollout projects across up to 350 locations simultaneously.
Skills
- SSMS
- SQL
- SSIS
- SSRS
- D365
- D365 Dashboards
- XRM Tool Box
- Power Bi
- Power Apps
- KingswaySoft
- Adobe Illustrator
- AutoCad
- Datawarehouse
- Various CRMS
- Custom Applications
- Jira
- Microsoft Teams
- Microsoft Office Suite
Timeline
Database Administrator & Application support specialist
Andmore
08.2015 - 02.2024
Product Specialist
Retail Data Systems
10.2011 - 08.2015
Sales, IT, and POS Support Specialist
Ponier Music
08.2009 - 08.2010
Application Support Specialist
Floor and Décor Outlets
02.2008 - 06.2009
Senior POS Installer and Service Tech
Retail Data Systems
09.2006 - 01.2008
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