Devin Bachelor
Houston
Summary
IMPLEMENTATION MANAGER | TECHNICAL ACCOUNT MANAGER | CUSTOMER SUCCESS MANAGER
Results-driven Implementation Manager with experience leading healthcare technology, IoT, and smart building deployments across the United States. Led complex customer onboarding and implementation projects while coordinating cross-functional teams, executive stakeholders, contractors, and end users. Skilled in project management, customer success, stakeholder engagement, technical troubleshooting, process improvement, and end-user training. Proven ability to deliver projects on schedule while fostering strong customer relationships and driving successful technology adoption throughout the implementation lifecycle.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Implementation Manager/On-Site Project Manager
Nobi
Houston
05.2025 - 06.2026
- Managed end-to-end customer onboarding projects, ensuring seamless installation, thorough testing, effective training, and prompt issue resolution.
- Oversaw multiple concurrent projects while ensuring customer satisfaction and adherence to implementation timelines.
- Acted as primary customer contact during deployments to facilitate stakeholder alignment and successful adoption.
- Coordinated cross-functional teams of executive directors, nursing staff, electricians, contractors, and internal engineering teams to achieve project deadlines.
- Led deployment of AI-powered healthcare safety technology across assisted living and memory care communities nationwide.
- Delivered targeted training programs for caregivers and facility staff, fostering user adoption and improving operational efficiency.
- Conducted technical troubleshooting of IoT devices, smart safety systems, electrical components, and network technologies.
- Produced project status reports, implementation documentation, and risk assessments for leadership review.
Sales and Technology Engineer
ADT
Houston
09.2021 - 05.2025
- Engaged customers through consultative selling techniques, exceeding performance goals and fostering long-term relationships.
- Recommended integrated smart home and security solutions, enhancing overall sales and addressing customer needs.
- Maintained high customer satisfaction ratings while delivering technical support and troubleshooting services.
- Trained customers on best practices for system operation and technology adoption.
- Managed installation projects from initial assessment to deployment, ensuring successful customer acceptance and seamless integration.
- Installed, configured, and supported residential and commercial security systems, including access control and CCTV solutions.
Premise Fiber Technician
AT&T
Houston
04.2019 - 09.2021
- Oversaw service delivery lifecycle from initial network connection to final customer activation, ensuring seamless service transition and customer satisfaction.
- Delivered fiber-optic IPTV, internet, and VoIP services, enhancing customer connectivity for residential and business clients.
- Executed technical troubleshooting for connectivity and communication services, resolving issues to restore service promptly.
- Ensured compliance with service quality standards during management of multiple installations and appointments.
Education
BSC - KINESIONLOGY
Sam Houston State University
Huntsville, TX05-2013
Skills
- Implementation management
- Project management
- Implementation strategies
- Healthcare IT solutions
- Customer Success
- Customer onboarding
- Stakeholder engagement
- Process improvement
- CRM implementation
- Microsoft 365 proficiency
- Technical Account Management
- End-user training
- Account management
Certification
Certification Of Completion 8 Hr Texas Assisted Living Managers Course
Website Portfolio Profiles - Linked In
www.linkedin.com/in/devin-bachelor-b39b1b41
Other
- Microsoft Office Suite
- Google Workspace
- MS Office 365
- Salesforce
- CRM Tools
- English (Native)
Timeline
Implementation Manager/On-Site Project Manager
Nobi
05.2025 - 06.2026
Sales and Technology Engineer
ADT
09.2021 - 05.2025
Premise Fiber Technician
AT&T
04.2019 - 09.2021
BSC - KINESIONLOGY
Sam Houston State University