Devin Bricknell
Belmont,NH
Summary
Proven leader and effective problem-solver with extensive experience at Steele Hill Resort. Excelled in enhancing guest experiences and operational efficiency through expert equipment maintenance and customer service expertise. Skilled in POS systems and relationship building, consistently driving improvements and maintaining high standards of professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Activities Attendant
Steele Hill Resort
2023.04 - Current
- Boosted overall guest experience by providing attentive customer service and promptly addressing concerns.
- Maintained a thorough understanding of industry practices and facility policies, upholding high standards of professionalism in all aspects of work.
- Maintained 5+ miles of wooded trail systems with various types of equipment including, hand tools, power equipment, tractor, etc.
- Maintained all aspects of Laser Tag Arena and equipment to ensure a safe, and enjoyable experience for guests.
- Built strong personal guest relationships to have consistency, and improved longevity with sales.
- Worked with an attentive manner to plan, and develop both new and future activities and amenities.
- Knowledgeable with point of sale throughout multiple departments using the Square platform.
- Proficiently understands structure and action to perform duties in multiple departments including; Event Coordination, Housekeeping, Grounds, and Restaurant duties.
- Coordination with other departments to ensure compliance with all events and activities without overlap, or obstruction of one and other.
- Appropriately organized and assisted various safety trainings included but not limited to; Golf Cart Safety, Chainsaw Safety, CPR, First-Aid, etc.
- Transported, and hosted events for J1, and H2B employee program.
Automotive Parts Specialist
NAPA Auto Parts - Genuine Parts
2022.04 - 2022.11
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following storage systems accurately, and safely to minimize inventory errors.
- Delivery of high volume and valued products in an appropriate manner to guarantee quality in products.
- Usage of heavy machinery to craft custom items for large pieces of equipment for customers, and businesses.
Member Service Representative
Planet Fitness
2021.10 - 2022.04
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained a clean, presentable space with both fitness equipment, and all amenities offered.
Assistant Manager
Olympia Sports Inc.
2019.10 - 2020.12
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, for a positive work environment.
- Monitored cash intake and deposit records.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Exercise Science
University of Southern Maine
Portland, MEHigh School Diploma -
Belmont High School
Belmont, NH06.2020
Skills
- Communication
- Leadership
- Problem Solving
- Participation Promotion
- PC Competent
- Supervising and Evaluation
- Budgeting
- Excellent Organizational Skills
- Scheduling
- Documentation
Certification
- TEAM
- Adult CPR/AED
- MSF
Timeline
Activities Attendant
Steele Hill Resort
2023.04 - Current
Automotive Parts Specialist
NAPA Auto Parts - Genuine Parts
2022.04 - 2022.11
Member Service Representative
Planet Fitness
2021.10 - 2022.04
Assistant Manager
Olympia Sports Inc.
2019.10 - 2020.12
Exercise Science
University of Southern Maine
High School Diploma -
Belmont High School
- TEAM
- Adult CPR/AED
- MSF
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